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Missing both QR code and 6 digit code

wpbrown
Community Member

I cannot install my 1st gen wired Nest camera because I have lost both the QR code AND the 6 digit numerical code.

How do I install my camera without those codes?

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@wpbrown 

Unless they've worn off, the QR code and 6-character alphanumeric Setup Code are printed somewhere on your cameras.  You can find out where by looking up the appropriate install video here:

https://support.google.com/googlenest

You cannot install without one or the other.  For years, we've been writing down the Setup Code for each camera and doorbell because of this.

EdmondB
Community Specialist
Community Specialist

Hi wpbrown, 

Just wanted to check if you've had a chance to see MplsCustomer's response. If you need anything else or have any questions, just let me know. 

Thanks for the help, @MplsCustomer

Cheers,
Edmond