My key code doesn’t work any more with Nest. I keep getting shuttled between Nest and Google Home.

[JohnF]

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Original poster: kathy kitchens 

I just migrated Nest to Google and now I can’t unlock my front door anymore. Super annoying. I keep getting pushed back and forth between Nest and Google Home.

[JohnF]

Hi there, Kathy.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can imagine this has been quite frustrating for you! I would love to look into this further for you. 

• Is it just your lock that is giving you pushback?
• Have you tried to restart, or factory reset your Nest x Yale lock?
• How long ago did you migrate over to Google Home App?
• What other troubleshooting steps have you done?

Please let me know if there is anything else I can assist you with. I look forward to your response.

-from Brad C. (Community Specialist)