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My key code doesn’t work any more with Nest. I keep getting shuttled between Nest and Google Home.

Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.


Original poster: kathy kitchens 


I just migrated Nest to Google and now I can’t unlock my front door anymore. Super annoying. I keep getting pushed back and forth between Nest and Google Home.

Community Specialist
Community Specialist
Hi there, Kathy.
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can imagine this has been quite frustrating for you! I would love to look into this further for you. 
  • Is it just your lock that is giving you pushback?
  • Have you tried to restart, or factory reset your Nest x Yale lock?
  • How long ago did you migrate over to Google Home App?
  • What other troubleshooting steps have you done?
Please let me know if there is anything else I can assist you with. I look forward to your response.
-from Brad C. (Community Specialist)