My nest connect is loaded and connected to the internet, but it won’t let me load the yale lock.

[abellaj]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Liz Sharp

Restarting phone 

Uninstalled and reinstalled nest connect

Looked for app updates

It says I need to install a connect first

[James]

Hi Liz,

Welcome to our new forum! We're happy to have you. I'm sorry you are running into this issue with setting up your Nest x Yale Lock. I know how frustrating it is when smart devices don't connect like they should. No worries, I'm here to help.

This article is a great one that can walk you through lots of potential troubleshooting steps.

Please let us know how it went and if you need anything else.

Best,

James

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS