Need help with my Nest Account Migration Google Account

[mgribe]

When logging into the nest app it takes me to my google account.

I hit enter and it takes me to screen with my google Account. Then it goes to the screen below and get a half circle and it shows an error message "There was a problem connecting to the Nest service. Try again in a few minutes".  

I have tried removing and reinstalling the app, rebooting the phone, trying it on a laptop, but issue continues. And it always makes me log in. 

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[mgribe]

Yes still not working

[GarrettDS]

Hey there, 

Sorry to hear that you're still having issues with this. Have you tried deleting the cache from the app within the settings on your phone?

Please try doing that and report your results back. 

Best regards, 

Garrett DS

[mgribe]

I cannot locate the Cache from the app within the settings on my iphone Xr. There is not such option.

[GarrettDS]

Hi there, 

Here are the steps. 
 

1. Go to Settings.
2. Tap on General. How to clear iPhone cache (Image credit: Future)
3. Tap on iPhone Storage.
4. Here, you'll see an exhaustive list of apps on your phone. ...
5. You'll get a message informing you that the app will be deleted, but its documents and data will remain.

Best regards, 

Garrett DS

[mgribe]

Good day

Thanks for that 

It is still not working and same the error message appears. What else should I do?

It is getting frustrating 

[GarrettDS]

Hey there, 

Sorry for the delay. Wanted to hop back in here and see if you can try to delete the cache from the app again and then uninstall and reinstall the app as well. 

Please let me know if that helps.. 

Best regards, 
Garrett DS

[GarrettDS]

Hey there mgribe, 

Sorry for the delay. Just wanted to see if you had tried to delete the cache from the app again and then uninstall and reinstall the app as well? 

Please let me know if that helps.

Best regards, 

Garrett DS

[GarrettDS · Accepted solution]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[MVEBA]

Is this still active support.  Very frustrating issue?  In my case might have to do with Google not allowing connect to a domain email?

[MVEBA]

All set.  Thanks

[mgribe]

Yes it is still not working

[mgribe]

Yes I have deleted cache, reinstall the app, try on other platform (PC, iOS, Android) and nothing.

[GarrettDS]

Hey there, 

Sorry to hear that you're still having issues with this. 

I would suggest reviewing this article as it may be able to answer any questions you have about Migration. 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS