Nest 3rd Generation connecting to Google Home: Won't provide the code !!!!

[SkipH]

Hello,

I have the 3rd generation and it worked great for years with the NEST app... now it says I must connect with Google Home... which I downloaded on my IPhone . when trying to "add device" it shows me how to use the thermostat to get its "Code"... but the thermostat WONT provide the code? Any help is greatly appreciated. Thank you...!!!!

[SkipH]

I am surprised no one has had this issue .. Its very frustrating,,, I tried logging into google home but no good., Hope someone can help me   thanks 

[GabrielaG]

Hi SkipH,

Thank you for reaching out to the community. I'm sorry to hear your Nest Learning Thermostat 3rd gen is not connecting to the Google Home app and is not providing the code, but there is no need to worry; I'm happy to assist you right now.

The Nest Learning Thermostat 3rd gen was created to be paired just with the Nest app. You will be able to view your Nest devices in the Google Home app once you Migrate your Nest account to a Google Account; the Nest app will still be used to configure and manage your Nest Learning Thermostat 3rd gen after you move.

Feel free to keep us posted if you have more questions.

Regards,

Gabriela

[SkipH]

Gabriela.... thanks so much for your information.. I will probably upgrade to 4th generation nest soon... that will allow it to be included in google Home... thanks again..

Skip

[GabrielaG]

Hi SkipH,

Thank you for your response. I'm glad you want to upgrade your Nest Learning Thermostat 3rd gen. I invite you to visit the Google Store to check for the best prices to get your Nest Learning Thermostat 4th gen.

Feel free to keep us posted if you have more questions.

Regards,

Gabriela

[SkipH]

Gabriela, all the temperature sensors I had connected in my house NO LONGER show up on the nest app... and When I tried to load some of them, it would allow me saying that they belong to another account.  Very very frustrating.  Thanks for any help or advices... 

[SkipH]

Gabriela, I rebooted all temperature sensors by taking the batterie out and letting them stand for an hour... At this point, then Nest app is recognizing them after I added them one by one.. so I am now ok.. Hope I don't have lots of problems if I upgrade to Nest 4th Generation.. thanks for all your help and advice... Skip

[SkipH]

Thanks again for all your advice...