Nest App / Cameras - Volume

[Imbawoof]

Question... was there a recent change with the Nest app that no longer allows the user (iOS) to increase/decrease the volume of the video stream?  When checking live feeds (either via the Nest or Home app) I'm no longer able to adjust the volume.  Is this a known bug?

[GarrettDS]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue is addressed. 

• Do you still need help with this issue? I know that there's been a delay in response since you posted.
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

GarrettDS

[Imbawoof]

I figured out what the issue was... when the Hearing (Accessibility option on the iPhone) feature is enabled apps such as Nest, Amazon Music, etc. experience volume glitches/issues.  I've since stopped using that feature and the volume on the Nest app is working as intended once again.  Thanks. 

[Jeff]

Hey, Imbawoof.

Thanks for returning to the thread to let us know what the fix for the issue ended up being. That will definitely help others out if they are searching for their own answers. As we have the solution here, I'm going to go ahead and close up the thread. If you need anything else, please feel free to open a new discussion.

Thanks.