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Nest E thermostat is connected to internet but no transactions

Community Member

Hi, I have 2 Nest E thermostats. Both are connected to internet:


Under Setting > Technical info, I have this information for network:

#1: 787 ms ping (this Nest E can connect to Nest)

#2: 0 ms ping (this Nest E cannot connect to Nest)


Both thermostats are setup exactly the same and both confirmed on network. No restrictions.

I have reset the #2 thermostat, restarted router and wireless, but no luck sofar. Please help.