09-02-2021 11:36 AM
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Original poster: Roberto Gonzalez 4061
Nest Yale will not lock from app, it will unlock, no issues, but it will not lock. Also, the status on the app is incorrect, it only shows unlocked. When trying to use the app to locked, I heard a short chime, but the lock won't even try to do anything. This is happening with 2 locks, weird… Changed batteries on both units recently.
09-15-2021 03:41 PM
Hi there,
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed.
Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device?
Please let me know if you need further assistance.
Best Regards,
Brad.
09-20-2021 01:58 PM
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
09-21-2021 01:58 PM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
Garrett DS