Nest and Google Home incompatability

[chipthelen]

I have a Nest doorbell which appears on the Nest App on my phone. I recently purchased a Nest Security Light & Camera. When I tried to add it to the Nest app I was diverted to Google Home where I also added the doorbell. So the doorbell and security camera are on Google Home, but the doorbell still appeares alone on Nest.

I get motion alerts from the doorbell on Nest but not on Google Home. I can call the doorbell up on Google Home but it takes awhile. I would like to be able to use one App to monitor the doorbell and security camera, I'm about to add another security camera and would like to resolve the issue before I invest any more in the system. 

[MplsCustomer]

@chipthelen 

Unfortunately, Google Nest has decided that new Google Nest devices will work ONLY in the Google Home app and NOT in the Google Nest app. We discovered this when we bought a Google Nest Camera (Battery) last fall and discovered that, even though it's a Nest camera, it didn't appear in the Google Nest app. So we get notifications for our older cameras in the Google Nest app and notifications for our one new camera in the Google Home app.

Google Nest's VP posted this justification for this 2-app approach on Sept. 29, 2021:

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

[Brad]

@chipthelen

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.