Nest app doesn't show the weather and time correctly.

[bigmouth]

Hi.

I live in Korea and I use nest thermostat 3rd gen from 5 years ago. It was convenient to check the weather of my home on the Nest mobile app. However, since the end of last year, the weather at home has only been sunny and the temperature is not displayed. The time is also displayed in Nest Hello in America time.

I think it's broken that the time zone and the weather were linked to each other according to the location, but I hope you can fix it quickly.

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that an issue like this can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[bigmouth]

Yes, i need.

I tried to check my home address at Setting > Home Info > Address in nest app and also nest thermostat.

I can see the KST timezone in nest thermostat. But cannot in nest app.

[bigmouth]

In the past, my home address zip code were automatically recognized as 463400, but now it's recognized as 13332. The Korean postal code system has been changed from 6 digits to 5 digits and seems to have not been updated on Google. 

Forecast data of 463400 - https://home.nest.com/api/0.1/weather/forecast/463400,KR - available

13332 - https://home.nest.com/api/0.1/weather/forecast/13332,KR - unavailable

[GarrettDS]

Hey there, 

Sorry to hear that you're still having these issues. I would suggest uninstalling and reinstalling the app. What other troubleshooting steps have you take to try and fix the issue?

I look forward to hearing from you. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS