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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4318 Views
  • 0 replies
  • 5 kudos

New Google Home app issue

Just tried new Google Home app on my iPhone 13.The page describing the new features appears at startup.Issue:- When continue is pressed app closes.Tried rebooting phone, deleting/ reinstalling app = same problemTried same process on iPad Pro = same p...

Tartan by • Community Member
  • 2215 Views
  • 10 replies
  • 0 kudos

acount number

Hi, how i can change my old number to new number? 

Cillias by • Community Member
  • 1271 Views
  • 3 replies
  • 0 kudos

can't log in to my account from my laptop

I keep trying to log in to my laptop to view my camera footage and it tells me my password is wrong. When I say forgot password, it won't send me the reset link.

klg62 by • Community Member
  • 468 Views
  • 1 replies
  • 0 kudos

Google Home Unable to Set Up Bluetooth Hue Light Bulb

I have the Bluetooth Phillips Hue light bulbs and a Google Nest Hub. I’ve reset both the the bulbs and the Nest Hub to factory.Here’s my problem, I go to setup a New Device in the Google Home app, specifically a Light. The light bulbs do get detected...

skilxled by • Community Member
  • 1870 Views
  • 3 replies
  • 2 kudos

Google Home App Closes/Crashes on Iphone

I have been using the Google Home app on my iphone for years with no issues. Recently, now when I open the app on my phone, it crashes and close. Each time the app opens and i get a screen that says "Welcome to the New Google Home" and has three bull...

Figuring this thing out

Hi, I was invited to join on accident and am unsure why. Is this platform something that could be used to conceal nefarious activity? There has been a lot of stange activity associated with the google account that he claims he has no knowledge of. Im...

Tinuuu by • Community Member
  • 453 Views
  • 1 replies
  • 0 kudos

problem can't set volume in other devices

When I tell Google to change volume on another deviceIt changes the volume on the device itself nest hub maxFor example, I want to change the volume on the receiver connected to heosI say volume 29 on denonThe volume in nest hub max changes to 3"incr...

ofir by • Community Member
  • 284 Views
  • 0 replies
  • 0 kudos

Sync My smart home devices shows old stuff

All, when I try to Sync My smart home devices "okay Google, Sync My smart home devices", the home APP shows some of My old phones im not using anymore and outdated Settings from an old hue Bridge. Anyone knows how to reset These Settings? Home APP sa...

LukasS by • Community Member
  • 289 Views
  • 0 replies
  • 0 kudos
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