No Nest app notifications on Pixel 8

[VK2023]

Moving from a Pixel 7 to Pixel 8, I do not receive any notifications from any of my Nest devices through the Nest app. I still receive the notifications on my Pixel 7 and my wife who has a Pixel 8 receives them also, so the app is pushing them.

I have done a hard reset on the Pixel 8 and I have verified all the notification settings are correct in the Nest app.

UPDATE: Notifications just suddenly started working. No idea why

[Lance_L · Accepted solution]

Hey folks,

I have a quick update from the support team. They’re asking everyone to try the additional steps below:

• Disable and then re-enable notification permissions via Android app settings (long-hold Nest app icon > App info > Permissions).
• Toggle notifications off in the Nest app, wait 60 seconds, and re-enable.

If the issue persists, for those who haven't done so already, please provide the following details so we can investigate further:

• Make and model of all the mobile devices used to test.
• Android OS version.
• Nest app version. 

Let me know how it goes.

@mheschl, thanks for providing your device information. Please try the suggested steps above and check if they fix the issue.

Thank you all for your patience while we work on this.

Regards,

Lance

[mheschl]

I am experiencing the same thing after moving from pixel 6 to pixel 8. I have uninstalled the app, reinstalled, logged out and then back in but this has had no effect.  I turned on the option to receive notifications by email and received only one and then that stopped. My pixel 6 still receives the push notifications. Suggestions? 

[thefaxmachine]

I have had this issue since getting my Pixel 8 Pro a week ago. I transferred across everything from my P7P and everything was fine  with the exception of Nest/Google Home notifications.

I was messing with settings, notifications, everything you can think of to no avail. Because I had already set up my banking apps, GPay, and Pixel Watch, I really didnt want to do a hard factory reset and do a brand new install (ie, no previous data transferred).

I did this and within two days I had Nest notifications appearing on my P8P and my Pixel Watch (camera motions, nest doorbell alerts, sound alerts...)

Hopefully a factory reset will do the same for you.

https://www.reddit.com/r/GooglePixel/comments/17anp69/pixel_8_pro_and_nestgoogle_home_notifications/

E2A: Google, you are showing me very little reassurance in your ability to deal with product issues.

[Tmoney10]

I've done everything and a factory reset still no notifications 

[mheschl]

Further note.  I can receive email notifications but not push notifications.  Long story short, after a lot of experimentation on my Pixel 6, Pixel 8 and iPad (works on iPad but neither of the pixels), I came to the conclusion that the issue was a result of the upgrade to Android 14.  After spending an hour on the phone with Google Nest support and having them double check all of the settings I had already checked, support came to the same conclusion that I reached.  A bug (ticket) has been entered.  Hopefully a solution is coming soon.

[Tmoney10]

I'm guessing it's the same for me.

But my wife pixel 7 pro gets notifications on android 14

[mheschl]

If it is like my experience, don't let her log out. When I logged out and then back in, I lost push notifications.

[Tmoney10]

Ya she hasn't, but I guess I'll wait for an update from nest for the Pixel 8 pro. Please keep me updated.

What a waste to reset my whole phone again 

[Drdetroit]

Just upgraded and activated my Pixel 8 Pro from Pixel 6 Pro. I'm having the same issue, no Nest Notifications on the P8P. Notifications are still working on my P6P. Hope a fix is coming. 

[Tmoney10]

Google and nest don't have a fix, this is ridiculous Google.

[Lance_L]

Hey everyone,

Thanks for posting in the Community and sharing all the steps you’ve already tried to fix the issue. I’m sorry that you’re having issues with the app notifications. Let’s check it out.

Please try the troubleshooting steps below:

• Check for any Android OS updates and install them if there’s any.
• Uninstall the Google Home or Nest app.
• Restart the Pixel 8.
• Reinstall the app and check if the issue is resolved.

Let me know how it goes.

@VK2023, @thefaxmachine, I’m happy to hear that this has been fixed on your devices, and thanks for sharing your resolution. Reach out if you have any other questions.

Best,

Lance

[mheschl]

Hey @Lance_L 

Already spent an hour on the phone with Google support just repeating what I had already done and what you have suggested. The solution is not going to be as easy as the steps you suggest. 

Do you have any other suggestions that an hour call to Google support would not have covered.

[Tmoney10]

I was on the phone for 2 hours and we did everything still doesn't work.

[Lance_L]

Hi folks,

We periodically release updates to the Google Home and Nest apps that contain bug fixes and improvements. If you already followed the steps above and the issue still persists, please provide the following details so we can investigate further:

• Make and model of all the mobile devices used to test.
• Android OS version.
• Nest app version. 

Keep me posted.

Regards,

Lance

[Tmoney10]

Pixel 8 pro

Android 14

Nest app ver 5.72.1.4

Take in mind my wife's has a pixel 7 pro and android 14 and nest app 5.72.1.4 and she gets all the notifications still.

[Lance_L]

Hello everyone,

@Tmoney10, I gotcha. Thanks for the follow up information. We’ve made the appropriate team aware. I’ll circle back to this thread once we have more updates to share.

Everyone else, please continue to add the requested details of the affected devices.

Thanks!

Lance

[mheschl]

P8 with Android 14 Nest 5.72.1.4

P6 with Android 14 Nest 5.72.1.4 - worked after the upgrade to 14 until I logged out of the Nest app and logged back in

Samsung S22 with Android 13 works 

iPad works

[Lance_L · Accepted solution]

Hey folks,

I have a quick update from the support team. They’re asking everyone to try the additional steps below:

• Disable and then re-enable notification permissions via Android app settings (long-hold Nest app icon > App info > Permissions).
• Toggle notifications off in the Nest app, wait 60 seconds, and re-enable.

If the issue persists, for those who haven't done so already, please provide the following details so we can investigate further:

• Make and model of all the mobile devices used to test.
• Android OS version.
• Nest app version. 

Let me know how it goes.

@mheschl, thanks for providing your device information. Please try the suggested steps above and check if they fix the issue.

Thank you all for your patience while we work on this.

Regards,

Lance

[mheschl]

No luck.  Still not working.

BTW, IMO, I think the key is the log out/log in sequence.  Something not reconnecting...

[Lance_L]

Hello everyone,

@mheschl, thanks for trying the steps and letting me know of the result. Hang tight; I’ll let the support team know and post any updates as soon as I get them.

Best regards,

Lance

[FIL]

Hello Lance

Do you have an update for all of us on this.

[Troels]

@Lance_L 

It's been months since your last status update on this, can you please provide us with updated info about this error?

What is the expected timeframe on a fix?

[Tmoney10]

Just tied it still nothing 

[philipp]

No luck.  Still not working.

[Heachu]

Pixel 8 

android 14 december update

Nest app version 5.73.0.3

Still nothing. 

[Shaadeh]

Any updates from Google towards fixing this?

[Richieboy]

Lance. This has not fixed it.

Works on partner's pixel 7. Not on mine as per many others.. all across the forums and Reddit. There's even articles about it now online.

Pixel 7 pro. 

Android v14 UQ1A.231205.015

Nest 5.73.0.3

I've reached out to support. No help as yet. Told me to check my notifications. Both home and nest are on. Then to reset notifications. Didn't work. Reinstall apps etc. nothing. Check allow was on in do not disturb. Both on.

£950 phone. £150 nest. £90 installation. This kinda sucks. It's quite clearly a development issue that needs to be addressed. Appreciate it may not be on their road map. But a lot of people are paying a monthly fee and can't even get the notifications. It's poor.

Can you see if there's been any acknowledgement or progress made?

Thank you mate

Rich

[Ed1114]

Confirmed not fix on pixel 8 pro. Got the run around from support, they ping ponged me 5 times between the same 2 teams. I don't think they're that organized . 

[bkazn]

Apparently the only fix I've seen that people have said that worked was to do a full factory reset, and then not use "restore" and select as creating a new phone. You'll have to customize everything and lose all data. So, that kind of sucks.

[Ed1114]

thought about doing that - but I have a work profile I can't easily ask for access to again. there needs to be a better solution.

[Richieboy]

Sounds about right Ed!

Bkazn, cheers for this. You shouldn't have to do that and nor should anyone else man!

I'm not factory resetting my phone to get nest notifications, that's not a fix. Google & Nest Dev team can fix it!!

[bkazn]

Yeah I'm sure they can fix it, but are they willing to fix it is the problem. I don't understand every time I switch Pixels there's always something wrong. Makes me wonder if I should just start new every time I upgrade and not back up from a previous phone.

[Richieboy]

I love the phone. Android in general and most of the house is android stuff, but they have really pee'd me off with this. Along with a repair, because there was a scratch on the side of the phone, in the UK they made me replace the entire front for a seperate issue to the sum of £180. Cosmetic issue apparently.

Not had an iPhone since the iPhone 4, but I'm tempted to go back and get on applecare + move a lot of stuff away. It's just the support function of android is typically so slow or cuts a load of corners. Reading online, this has been 3-4 months and it's not been looked at. How bad is that? *moan over*

[Sforcia]

Hello

Still no notifications

Nest Cam (1st generation) & Google Pixel 8 Pro

Android 14

Nest app version 5.74.0.4

[Kashguy]

Doesn't work. I have pixel 8 pro. Nest app version 5.76.0.8
com.nest.android

Latest Android os 14 and May 1st 2024 security patch as well. No notifications popup on my pixel 8 pro after 3 hours on the phone with nest support. I was told this is not a nest app issue but pixel phone team's issue. Said sorry and hung up on me. 

And works fine on my wife's pixel 6 pro with android 14. 

[bobbpp]

I have also had this issue since I bought the Pixel 8 Pro in February. It worked fine on the Pixel 5 and my girlfriend's Pixel 7 Pro. I tried everything (also 15 emails back and forth with Nest support).

Phone: Pixel 8 Pro
Nest version: 5.76.0.8
Android version: 14 AP1A.240505.005

[UltraBob]

This exact problem is still occurring for me new Pixel 8, nest doorbell wired. very disappointed.  Support told me that its known issue with Pixel 8s.

My partner has a pixel 8, works fine on her device.

[bobbpp]

It may not be what you want to hear, but for me, all problems got resolved when I did a complete factory reset without (!!!) restoring any backup. So complete fresh install of my phone. It's not any guarantee, but I read it worked for a couple of people, and it also worked for me.

Was it worth it? Yes. Was it okay that I needed to do this? Definitely not. My next cameras will not be Nest's.

[bobbpp]

Addition: you can, of course, argue if this is a Pixel bug, and not a Nest bug. But in the end, no other apps have this problem, and both Nest and Pixel are owned by Google. 

[UltraBob]

Factory reset worked. Yep it's a pain and it didn't work straight away either. It started to work after about 3hrs. So frustrating this entire experience