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Nest app on iPhone continually crashes

JustFixThis
Community Member

Hello!

For a LONG time now I’ve been BEYOND frustrated with this nest app! It USED to work fine last year… but this year it’s driving me MAD!? I’ll open the app on my phone, I’ll log me in. SOMETIMES it says I’m Away even tho I’m IN the house and even IN the same room!? I have it setup to “see” my iPhone to know when I’m home. This used to work before, but now, not so good. ALSO the even more pain in the butt part is the fact that I only get about 10 seconds to “do” anything I want or need to do before it boots me off to the blue screen that says:

There was a problem connecting to your Nest Service. Try again in a few minutes.

and there’s the “Try Again” button below it

and sign out option below that. I click on the try again… and same thing. Logs me to my thermostat controls for about 10 seconds before same boot out!? Wtf nest!? What’s going in!? 😡

wish I could add a picture on here, cuz I DO have a screen shot of it! 🤷🏻‍♂️

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

The problem you are describing definitely sounds frustrating, but I wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

Hello,

I deleted app totally & reinstalled a few times. Never helps. 
I actually factory RESET my nest and started “brand new” with it, didn’t help. 
I tried a different SSID at the house, even though the one it’s using is full bars with speeds averaging between 120mbps-210mbps. No change. Still crashes. I’ve tried Wi-Fi off on my iPhone X and Wi-Fi on. Both ways crashes. And that’s that same effect if I’m actually IN the house, in the same room, or in another state!?

I’ve been googling this forever and gave up last year. Saw these posts this year, even tho I didn’t see any “fix” posted anywheres so thought I’d throw mine out there too!? Just Incase someone else thinks THEY’RE the only ones having these issues too! 👎🏻
This app worked AWESOME the 1st 2 years I had it… then issues since. 

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear that you're still having issues even after uninstalling and reinstalling the app. At this point I would suggest sending feedback to our engineering team through this link so that they can investigate this. 

 

Please let me know if you have any further questions. 

 

Best regards,

Garrett DS