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Nest app password reset failure

sgspivak
Community Member

Locked out of the Nest app. No warning other than "e-mail or password may be entered incorrectly."  E-mail is correctly entered. Password reset e-mail fails after multiple attempts. Aaaargh!

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey sgspivak,

 

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

sgspivak
Community Member

Thanks. However, after all the excitement died down, I discovered that my dear spouse had migrated everything to Google Home. Once that was known, everything sort of fell into place🤩

Jake
Community Specialist
Community Specialist

Hey there,

 

I am glad to hear you were able to get the issue resolved, and everything is good to go. I am going to go ahead and leave the thread open for 24 hours, in case you have any further questions from here.

 

Best regards,

Jake