Nest app problem

[Jacs]

Hi, my nest (2nd gen) controls my heating and hot water in my holiday home. The app will no longer turn the heating up or down. It is connected because the nest turns the display on the app up and down, just not the other way. I have tried a reset and turning the control off and on again. Any help gratefully received. 

[Jake]

Hey there,

Apologies for the delayed reply. I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake