Nest app set-up issues

[JJH]

Hi there,

I recently connected to Nest Wi-Fi pro from Google Wi-Fi and I’m now trying to reconnect everything. I had all cameras, protects, thermostat connected to the Nest and Home apps but now I can’t set-up the Nest app to connect the thermostat. I log into the account but it continuously asks me to add a home when there’s one already there.

It tells me to add an address which I do, then asks me to add location which I do. I then have the nest screen with the home address at the top and messages etc below then when I hit + to add a product it then takes me to the home set-up screen.

I’ve tried deleting the app and starting again but keeps happening and it’s the same if I try on desktop..

Very frustrating any support appreciated!

Thanks!

[MplsCustomer]

@JJH

Google Nest does not have a good process for updating Wi-Fi settings on many of its devices, so their first recommendation when getting a new Wi-Fi router/modem is to set the network name (SSID) and password to the same values used on your old Wi-Fi router/ modem:

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...

[janthadeus]

Hi folks,
 

Checking in — were you able to change your Wi-Fi network to its old settings? If so, how did it go? Let me know if you need anything else.

I appreciate the help, MplsCustomer.

Thanks,

JT

[Princesss]

Hi everyone,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, everyone.

Thanks,

Archie

[JJH]

Hi there, 

I ended up speaking to someone at Google, I had to delete all apps, factory reset all devices and then create a new home. Took a few hours but got there in the end. 

Thanks all

[janthadeus]

Hey JJH,

Awesome! We're glad to hear that. We appreciate you sharing the steps that fixed the issue, setting up your thermostat. As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for chiming in, Princess and Archie.

Best,

JT