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Nest app

Lms
Community Member

I can no longer log into nest app on my iPhone or iPad. I still receive notifications when the cameras see anything. My partner has an iPhone & has no problems. Any ideas?

7 REPLIES 7

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Hard to say without more details, but the first step I would suggest would be remove the nest app from your phone, reboot, and reinstall the app.  Sometimes a Cached setting can cause issues. 

Lms
Community Member

I’ve reset iPhone & iPad. Uninstalled app. Applied latest iOS. Still can view on google home (not able to access history). When app opened, prompt to sign in with google(only ever signed in with google). Select prompted account to sign in. Something went wrong displayed on next screen. Then 

400.  That’s an error.

The server cannot process the request because it is malformed. It should not be retried. That’s all we know

is displayed. 
what’s your thoughts?

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Try by going into iOS settings - WiFi- (Network settings) - and toggling Private Addressing to off.  Reboot your phone and test if it works..may be the iOS routing causing the issues..this has happened in the past as well

Lms
Community Member

Still the same. Thank you 

GarrettDS
Community Specialist
Community Specialist

Hey there Lms, 
I'm so sorry to hear about the issues you've been having with your app as I know it can be confusing but I'm happy to look into this for you. 


First off, thanks to Ashepherdson for all the help. 

 

Would you mind letting me know if you're still needing help on this and what troubleshooting steps you've taken please?

 

I look forward to your response. 

Best regards, 

Garrett DS

Lms
Community Member

Hi Garrett,

the issue rectified itself after a couple of days. I kept making attempts to log on & once it worked I’ve had no issues since. 

thank you, 

 

Leon

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

 

Have a great day. 

Garrett DS