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Nest aware subscription

Community Member

I am paying my monthly subscription for best aware although my cameras are still only recording previous 3 hours.  My app is indicating my subscription has ran out, although when I go to renew it indicates that I have the subscription and next payment at the end of January.  I can’t figure it out and getting really frustrating.  




Is your Nest Aware subscription set up for the same Google Nest "home/structure" where your cameras are located, and under the same Google Account?  You should be able to see the Google Nest "home/structure" for your subscription by selecting your subscription on this page:

You should also be able to see the Nest Aware subscription in the Google Nest app or the Google Home app by selecting Settings | Nest Aware. You should also be able to see the subscription that is active for each camera by going to the camera in the app and selecting Settings | Nest Aware.

If this doesn't resolve where you are at, you could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

Hi. Many thanks for your advice.  I’ve renewed subscription separately and cancelled original as I couldn’t fathom out how to sort.  Fingers crossed this works.  If not I’ll be back in touch. Thanks again. 👍🏻

Community Specialist
Community Specialist

Hi there,


I’m glad your issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.