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Nest aware subscription

Graeme1971
Community Member

I am paying my monthly subscription for best aware although my cameras are still only recording previous 3 hours.  My app is indicating my subscription has ran out, although when I go to renew it indicates that I have the subscription and next payment at the end of January.  I can’t figure it out and getting really frustrating.  

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@Graeme1971 

Is your Nest Aware subscription set up for the same Google Nest "home/structure" where your cameras are located, and under the same Google Account?  You should be able to see the Google Nest "home/structure" for your subscription by selecting your subscription on this page: https://store.google.com/subscriptions

You should also be able to see the Nest Aware subscription in the Google Nest app or the Google Home app by selecting Settings | Nest Aware. You should also be able to see the subscription that is active for each camera by going to the camera in the app and selecting Settings | Nest Aware.

If this doesn't resolve where you are at, you could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

Hi. Many thanks for your advice.  I’ve renewed subscription separately and cancelled original as I couldn’t fathom out how to sort.  Fingers crossed this works.  If not I’ll be back in touch. Thanks again. 👍🏻

Juni
Community Specialist
Community Specialist

Hi there,

 

I’m glad your issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.
 

Cheers,

Juni