Nest gen2, app removed the thermostat

[Aak1]

Out of the blue, thermostat disappeared from my family member’s nest app. I tried all directions provided by google, to find the entry key, there is no scan code, on the back of the base. When I chose Nest app in the settings, it did not provide the entry key. 
what did work was as follows: I logged out and logged back in, using google account, after two or three trials, nest logged me in and along with the thermostat.

[Aak1 · Accepted solution]

Greetings melba. Many thanks, the blogs helped me sort out the issue. It's a great platform.

[MelbaDT]

Hey Aak1, 

Thanks for posting and for sharing what you've done to have your concern resolved. We're glad to hear that you've sorted it out although it took a few tries — thanks for not giving up on it. 

Feel free to let us know if you have any further questions here. 

Cheers, 

Melba

[Aak1 · Accepted solution]

Greetings melba. Many thanks, the blogs helped me sort out the issue. It's a great platform.

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Melba.

Regards,

Ryan 

[Aak1 · Accepted solution]

Hello Ryan,  I appreciate your followup,  your blogs and this platform forum helped sort out the matter.  Best wishes 

[Ryan_G]

Hi Aak1,

Thanks for the reply.

We're happy that you were able to get the answer you're looking for.

This thread will now be locked, but if you have other questions, don't hesitate to create a new thread and we'll be glad to assist you.

Regards,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan