Nest iOS App Sign In with Google Account not working

[roody91]

I am on iPhone 14 max, iOS 18.3.1, Nest app 5.80.0

I use this app for my Nest Thermostat. I've used this app for years with no issues. I used it last night with no issue. 

I open the app today and it's "logged out" . No problem I login with my Google account, this is how I've always logged in. Google says Nest already has access to some of my account info, should be good right? I hit continue, i get a little circle going then I am right back to the Welcome Home Sign in with Google screen. WTF! I deleted the app, reinstalled and get the same issue. 

Who do I report this to for resolution?

[Tvillebroker]

Same issue with me. Bs

[roody91]

Turned off Private Relay, login worked. Turned private relay back on after I logged in and seems ok

[luciaaa]

Hi there!

Thank you for reaching out to the community. I’m truly sorry you are having trouble signing in to the Nest app with your Google account. I know how important it is to control your devices. Help’s here.

To better assist you, please answer the following questions:

• Have you already migrated your account to Google?

• Is your email address associated with an educational institution or workplace?

• Who is your internet service provider?

To troubleshoot, please try the following steps:

• Ensure your device's date, time, and location settings are correct and that the Nest app has permission to access your location.

• Force close the Nest app and reopen it.

• If the problem persists, uninstall the Nest app, restart your device, and then reinstall the app.

• If the previous steps don't work, attempt to log in using a different mobile device.

Please let me know how it goes.

Best regards,

Ana.