I can't seem to figure it out in Home app. It's about as frustrating as recognizing new wifi device ( something that took me 6 hours to fix )
I only realized the problem when I misplaced my phone and Google said it was going to contact my old phone.
New phone is Samsung Galaxy S20 FE
Old phone was Samsung Galaxy 10
Thank you for this post. I'm so sorry you are having this issue. I can imagine how frustrating it is. I'd be more than happy to help though.
So I do have a couple of idea's that may help. But before I do I have a couple of questions.
Okay, I do have an idea if you haven't tried already. Could you try to reinstall an app? I believe if the answer to my two questions are yes, this would be the nest best option.
Please keep us posted with how this goes. We are here to help.