09-16-2021 06:06 AM
Hello,
I have moved out of the apartment with the Nest appliances, and now live in an apartment without Nest appliances.
I am unable to delete the account from within the app or on my computer. In fact, I am unable to log in at all, yet I still receive the monthly consumption and leaf emails. An e-mail to account@nest.com just returned with an automatic reply saying they cannot answer the email and a bunch of links for more information--none of which have been helpful.
What must I do to delete this Nest account or get this account entirely deleted?
Many thanks in advance for your assistance.
KL1
Answered! Go to the Recommended Answer.
09-21-2021 12:44 PM
Hey there Kandey,
I definitely understand how that can be confusing when you're getting emails from Nest with that information. What kind of an email domain are you using to log into your account?
If you don't mind, will you retry all these steps again for me?
If you have an existing non-migrated Nest Account, you can follow the steps below - however, you would need to be able to log in to delete it.
If you need to change your phone number for the 2-step authentication, you can do that via your phone:
On your Android phone or tablet, open your device's Settings app Google
Google Account.
Under "Set up alternative second step," you can choose other ways to get verification codes. If you are running into any issues with changing your access, you can reach out to the experts over in the Google Account community. As they will be able to help you best. https://bit.ly/3ktpc2n
Best regards,
Garrett DS
09-17-2021 06:33 AM
09-20-2021 11:25 AM
Hey there,
Sorry for the late response, but I wanted to drop in here to help.
I understand that issues with your account can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
You can also try these below steps:
Please let me know if you have any further questions or concerns.
Best regards,
Garrett DS
09-21-2021 05:59 AM
Hello Garrett,
Thanks for your reply. I have tried several times to do as you outlined. For some strange reason I am unable to log into my nest account via nest.com. I do not recall migrating it to Google, so I do not know why this does not work. Not even the password reset function works; I do not get the email with the password reset. Then, nowhere in my Google account do I see anything related to Nest. I have no idea why or where to look. If you could help, it would be most appreciated.
Best regards,
Kandey
09-21-2021 09:11 AM
Hey there,
Sorry to hear that you're still having issues with this. If you're unable to login via https://bit.ly/3gWzDs2, then you may not have a Nest account and may only have a google account, which means that you wouldn't be able to delete the Nest account because there is not one to delete. Apologies for the frustrations on this.
Please let me know if you have any further questions or concerns.
Best regards,
Garrett DS
09-21-2021 09:19 AM
Hi Garrett,
That makes sense. However, why do I keep getting Nest emails with consumption/Leaf data? and when I click on unsubscribe or change preferences on those emails, I am told to log into my account to change preferences or unsubscribe. It is totally nonsensical... Any thoughts?
Best,
Kandey
09-21-2021 12:44 PM
Hey there Kandey,
I definitely understand how that can be confusing when you're getting emails from Nest with that information. What kind of an email domain are you using to log into your account?
If you don't mind, will you retry all these steps again for me?
If you have an existing non-migrated Nest Account, you can follow the steps below - however, you would need to be able to log in to delete it.
If you need to change your phone number for the 2-step authentication, you can do that via your phone:
On your Android phone or tablet, open your device's Settings app Google
Google Account.
Under "Set up alternative second step," you can choose other ways to get verification codes. If you are running into any issues with changing your access, you can reach out to the experts over in the Google Account community. As they will be able to help you best. https://bit.ly/3ktpc2n
Best regards,
Garrett DS
09-24-2021 11:24 AM
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
09-27-2021 10:29 AM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
Garrett DS