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How to completely delete Nest account

KL1
Community Member

Hello,

 

I have moved out of the apartment with the Nest appliances, and now live in an apartment without Nest appliances.

I am unable to delete the account from within the app or on my computer. In fact, I am unable to log in at all, yet I still receive the monthly consumption and leaf emails. An e-mail to account@nest.com just returned with an automatic reply saying they cannot answer the email and a bunch of links for more information--none of which have been helpful.

What must I do to delete this Nest account or get this account entirely deleted?

Many thanks in advance for your assistance.

KL1

1 ACCEPTED SOLUTION

GarrettDS
Community Specialist
Community Specialist

Hey there Kandey, 

I definitely understand how that can be confusing when you're getting emails from Nest with that information. What kind of an email domain are you using to log into your account? 

 

If you don't mind, will you retry all these steps again for me?
 

If you have an existing non-migrated Nest Account, you can follow the steps below - however, you would need to be able to log in to delete it.

  1. Sign in to your account using a phone, tablet, or computer.
  2. Tap Settings Nest settings icon.
  3. Select Account, then Manage Account.
  4. Tap Delete Account and confirm that you'd like to delete your account.
  5. You'll receive an email from account@nest.com. Read the entire email and click on the provided link to finish the account deletion process.

If you need to change your phone number for the 2-step authentication, you can do that via your phone:

  1. On your Android phone or tablet, open your device's Settings app and then Google and then Google Account.

  2. At the top, tap Security.
  3. Under "Signing in to Google," tap 2-Step Verification.
  4. Under "Voice or text message," next to a phone number, tap Edit Edit.
  5. At the bottom, tap Change Phone.
  6. Follow the steps on the screen.

Under "Set up alternative second step," you can choose other ways to get verification codes. If you are running into any issues with changing your access, you can reach out to the experts over in the Google Account community. As they will be able to help you best.     https://bit.ly/3ktpc2n

 

Best regards, 

Garrett DS

View solution in original post

8 REPLIES 8

davidking
Gold Product Expert
Gold Product Expert

If you sign in with a Google Account

If you have an existing, non-migrated Nest Account

  1. Sign in to your account using a phone, tablet, or computer.
  2. Tap the Settings cog.
  3. Select Account, then Manage Account.
  4. Tap Delete Account and confirm that you'd like to delete your account.
  5. You should receive an email from account@nest.com. Read the entire email and click on the provided link to finish the account deletion process.

GarrettDS
Community Specialist
Community Specialist

Hey there,

Sorry for the late response, but I wanted to drop in here to help. 

 

I understand that issues with your account can be confusing but I definitely wanted to stop by and see how I could help.

 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

 

You can also try these below steps: 

  1. Sign in to your account using a phone, tablet, or computer.
  2. Tap Settings .
  3. Select Account, then Manage Account.
  4. Tap Delete Account and confirm that you'd like to delete your account.
  5. You'll receive an email from account@nest.com.

 

Please let me know if you have any further questions or concerns.

 

Best regards, 

Garrett DS

KL1
Community Member

Hello Garrett,

Thanks for your reply. I have tried several times to do as you outlined. For some strange reason I am unable to log into my nest account via nest.com.  I do not recall migrating it to Google, so I do not know why this does not work. Not even the password reset function works; I do not get the email with the password reset. Then, nowhere in my Google account do I see anything related to Nest. I have no idea why or where to look. If you could help, it would be most appreciated.

Best regards,

Kandey

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Sorry to hear that you're still having issues with this. If you're unable to login via https://bit.ly/3gWzDs2, then you may not have a Nest account and may only have a google account, which means that you wouldn't be able to delete the Nest account because there is not one to delete. Apologies for the frustrations on this. 

 

Please let me know if you have any further questions or concerns. 

Best regards, 

Garrett DS

KL1
Community Member

Hi Garrett,

That makes sense. However, why do I keep getting Nest emails with consumption/Leaf data? and when I click on unsubscribe or change preferences on those emails, I am told to log into my account to change preferences or unsubscribe. It is totally nonsensical... Any thoughts?

Best,

Kandey

GarrettDS
Community Specialist
Community Specialist

Hey there Kandey, 

I definitely understand how that can be confusing when you're getting emails from Nest with that information. What kind of an email domain are you using to log into your account? 

 

If you don't mind, will you retry all these steps again for me?
 

If you have an existing non-migrated Nest Account, you can follow the steps below - however, you would need to be able to log in to delete it.

  1. Sign in to your account using a phone, tablet, or computer.
  2. Tap Settings Nest settings icon.
  3. Select Account, then Manage Account.
  4. Tap Delete Account and confirm that you'd like to delete your account.
  5. You'll receive an email from account@nest.com. Read the entire email and click on the provided link to finish the account deletion process.

If you need to change your phone number for the 2-step authentication, you can do that via your phone:

  1. On your Android phone or tablet, open your device's Settings app and then Google and then Google Account.

  2. At the top, tap Security.
  3. Under "Signing in to Google," tap 2-Step Verification.
  4. Under "Voice or text message," next to a phone number, tap Edit Edit.
  5. At the bottom, tap Change Phone.
  6. Follow the steps on the screen.

Under "Set up alternative second step," you can choose other ways to get verification codes. If you are running into any issues with changing your access, you can reach out to the experts over in the Google Account community. As they will be able to help you best.     https://bit.ly/3ktpc2n

 

Best regards, 

Garrett DS

View solution in original post

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

 

Have a great day,

Garrett DS