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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Unable to migrate to Nest to google account

Hello,I am having trouble migrating my Nest account and link it properly to my google account. I went through the process and can now login with my gmail account in the Nest app. However, I do no see my nest thermostat in the google home app.When I s...

St3faan by • Community Member
  • 337 Views
  • 1 replies
  • 1 kudos

How can I delete a Sonos device from Google Assistant?

I have google home in use for my home automation. I had there some Sonos speaker connected but changed my wifi configuration. So I had to install my Sonos system complete new. The Speakers are not shown in Google Home App and i deleted the service co...

Timo0815 by • Community Member
  • 227 Views
  • 2 replies
  • 0 kudos

Home App Ungrouped Lights Overnight

All my lights work and are assigned to a room, but have mysteriously Ungrouped themselves and can no longer be found in the 'Devices' section of the Home app. They are all still controllable, but I have to turn each one on and off instead of being ab...

Cch81 by • Community Member
  • 144 Views
  • 1 replies
  • 0 kudos

nest aware account and google one subscription

hi, i currently have a google one sub (200gb) and a nest plus sub (seperate). 25yr and 120yri have seen the offer of 2tb and includes a nest aware (i know i'll lose some plus features)my question is, if i upgrade google one to the 2tb, at 80 a yr (in...

Google Home App not controlling Noma Christmas Lights

My Google home app won't communicate with Noma Advanced Christmas lights. I have followed all troubleshooting steps provided by Google agents twice now. Everything has been factory reset. Even reinstalled Google home app. The lights work perfectly wi...

Steve45 by • Community Member
  • 243 Views
  • 1 replies
  • 0 kudos

Google Assistant not available

Hi,Im having issues connecting my Google Home app with my Google Assistant. I.e., when i try to broadcast og open the assistant through the Google Home app, it tells me the assistant is not available at this moment. Ive made sure everything is update...

Felex092 by • Community Member
  • 182 Views
  • 1 replies
  • 0 kudos

Honeywell thermostat range bound

I cannot change my temperatures within the home app. Minimum is set to 22 Celsius max is 25.I am positive this restriction was not there a few years ago.Where are these values stored and how do I access them? Thanks

cowanh by • Community Member
  • 432 Views
  • 7 replies
  • 0 kudos

Google Home App not adding devices

My Google home app won't add any devices. I've uninstalled the app and reinstalled it. I've deleted my "Home" and recreated it. I click on "+ Add Device" - "Google Nest Partner Device" - [My Home] - Wifi - Google Wifi (or Nest Wifi or Nest Wifi Route...

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