No Nest app notifications on Pixel 8

[VK2023]

Moving from a Pixel 7 to Pixel 8, I do not receive any notifications from any of my Nest devices through the Nest app. I still receive the notifications on my Pixel 7 and my wife who has a Pixel 8 receives them also, so the app is pushing them.

I have done a hard reset on the Pixel 8 and I have verified all the notification settings are correct in the Nest app.

UPDATE: Notifications just suddenly started working. No idea why

[Lance_L · Accepted solution]

Hey folks,

I have a quick update from the support team. They’re asking everyone to try the additional steps below:

• Disable and then re-enable notification permissions via Android app settings (long-hold Nest app icon > App info > Permissions).
• Toggle notifications off in the Nest app, wait 60 seconds, and re-enable.

If the issue persists, for those who haven't done so already, please provide the following details so we can investigate further:

• Make and model of all the mobile devices used to test.
• Android OS version.
• Nest app version. 

Let me know how it goes.

@mheschl, thanks for providing your device information. Please try the suggested steps above and check if they fix the issue.

Thank you all for your patience while we work on this.

Regards,

Lance

[Pixel8a]

Didn't work for me but I haven't tried it recently. 

Really not in the mood to reset my phone anymore. 

The email notifications are good enough for now

[Dingledooodie]

Pixel 7

Android 14

Nest 5.73.0.3

My Nest camera app notifications suddenly stopped a couple of months ago (after working flawlessly for over three years).

I've tried all of the troubleshooting tips and have even resorted to doing a Factory Reset... to no avail.

I'm paying Google/Nest a monthly subscription... but I'm not really getting the service I pay for. (A request for refunds is in the works).

I suspect as many others do that this is an issue with Android 14.

It really shouldn't take this long for a mega tech corporation to fix something like this... should it? 🤔

[Sc0rpi072]

Same problem on both my pixel 5 and pixel 8. After logging in and out of the nest app I lost notifications from the app. Both phones on Android 14. After flashing the pixel 8 with beta  U1B2.230922.013 and pixel 5 with Grapheneos, notifications started to work again on the pixel 5, but not on the pixel 8.

[LauraT7]

Same problem for both my husband and I with fixes not working - please resolve Google 😞

[Tmoney10]

My Google nest smoke detector went off and I did not get any notifications on my phone also.

This is a safety concern Google.

[mheschl]

Applying today's update to the Nest app (5.73.0.3) did NOT resolve the issue. Logged out of Nest, rebooted and logged back in.

[Tmoney10]

Pixel 8 pro

Nest app (5.73.0.3) did not fix my issue still no notifications 

My wife

Pixel 7 pro

(5.73.0.3)  nest app is still getting notifications 

[jcappellino]

To add to this, my notifications were working on my Pixel 6a on Android 14 after upgrading from Android 13.  I encountered the storage issue, and had to factory reset. After resetting up the device, the Nest app notifications stopped working. I then, shortly upgraded to the Pixel 8 running Android 14 out of the box. Upon setting up the app, notifications still didn't work. I have cleared the settings on the app, logged out and logged back in, all to no avail.

Thankfully though, the notifications are working on my wife's Pixel 6a, so it's not a complete loss. That being said, I have been without notifications for about a month.

[Tmoney10]

No new updates Google nest team?

It's been over a month with this new pixel 8 pro phone and I still don't get notifications I'm even paying for nest aware. That just raised the price also.

[philipp]

I'm not receiving Nest app notifications on my Pixel 8. Is there any news when an update will come?

[Slocko]

Same thing on the Pixel Fold. Get it on the 7 pro, not the Pixel Fold. 

[bkazn]

@Lance_L Still have issues. Pixel 8 Pro, Nest Version: 5.73.0.3, Android 14. Haven't had notifications since I got the Pixel 8 Pro. It's been almost 2 months. Crazy.

[TheNewUnion]

Mine have stopped. Sounds like an "undocumented feature". Going to try all the listed steps later. Pretty poor from Google. Gave up on Chromecast with Google TV last night, playback not smooth. Now this. Starting to become disheartened with Google

[FIL]

What is taking Google so long to fix this.

[bkazn]

There should be a discount for those who did buy nest aware... It's kind of ridiculous that we're 2 months in and the only solutions we've been told was to turn off notifications and turn it back on and a factory reset.

I understand if it was just one month, but yeah it's kind of ridiculous.

Edit: I take that back. The notifications just came in. If you really want to sacrifice resetting up your phone again, full factory reset and setting phone up as new is the only option currently.

[mheschl]

Just installed the December update. It did NOT resolve the issue.

[mheschl]

Can we get some indication from the Nest Support team that this is being addressed and that there is a fix coming soon? Or do I need to start looking at other doorbell cameras and seek a refund on my Nest Aware subscription?

[Ed1114]

Tried google customer support - got bounced to 3 different teams and still no fix. No notifications on my pixel 8 pro, but my other devices with the nest app get it.

[Tmoney10]

I actually just switched all my nest stuff to another security system, as nest/Google team don't care at all.   they raised the price and they can't even support fellow customers.

Now that I switched I get notifications on my pixel 8 pro.

[mheschl]

@Tmoney10 , Which security system did you switch to?

[Outofmymind]

I have the same issue. Pixel 8 Pro

Android version: UQ1A.231205.015

Nest app version 5.73.0.3

[Shaadeh]

+1 for me, exact same issue since I upgraded to pixel 8 pro

Pixel 8 Pro

android 14 december update

Nest app version 5.73.0.3

[Heachu]

Hey everyone, I found a way to make it work. The owner has to reset the phone and don't restore , set up as a new phone. Sign in nest and home again and fixed. Family member doesn't have to do the same. Just the owner.

[mheschl]

Should we really need to factory reset a new phone or even an older phone to get it to work?  No.

In a previous response, someone did that and it did not resolve the issue.

Google needs to come up with a solution that does not involve a factory reset 

[Sc0rpi072]

This worked for me too. Factory reset, don't restore, install nest. But now I'm not allowed to download on youtube or yt music because of this. Limit exceeded.. Jesus Google... I guess I just have to wait three months again?

[Stevepomeroy]

It's January 11th and still nothing. This is beyond pathetic Google. 

[Stevepomeroy]

I got my pixel 8 pro on October 20th, it is now January 11th. I have three children that come home from school sometimes when I'm at work and receive work packages and I cannot see any of this via notification.  I've been a long time Pixel user and this is probably the most aggravating thing to date. My wife's iPhone works for God's sake!  I think it's time to move on from this crap everyone. 

[Troels]

Took down the Nest Camera yesterday, right now testing Phillips Hue's solution.

[Richieboy]

Can we please have an update @Lance_L  ???

[AdamHill]

Our original flawless setup:

• Nest Doorbell (UK / Wired)
• Pair of Pixel Phones (1x 7 Pro, 1x ~6?)
• Stable and top-of-class internet for the UK & Google Wifi Boosters plastered everywhere, giving us great wifi coverage all throughout the house

All was well at this point.

Setup change:

• Pixel 7 Pro upgraded to Pixel 8 Pro

New situation:

• The realtime feed within the Nest app to the Doorbell's camera is now unusably unreliable when observed on the Pixel 8 Pro
• Otherwise very happy with the Pixel 8 Pro, no other obvious issues
• The realtime feed still works fine on the older pixel (either a 5 or 6 of some sort), which suggests to me it's not the doorbell, account or network conditions

Specific Symptoms With Nest App Camera Feed:

• Launch app
• Sometimes feed is immediately available, sometimes you see a spinner with camera feed blacked out
• After ~2 seconds the feed kicks in, and lasts for ~5s, before blacking out with a spinner again
• The cycle repeats indefinitely
• When the feed comes back, it's not actually a live feed, it's a still frame, giving a misleading representation of what is outside my door

My hopes:

Either

• Someone can suggest workaround
• Someone can point out something simple I'm doing wrong or have overlooked
• Someone can advise how I might report this as a Bug Report

Thanks in advance.

[Lance_L]

Hey AdamHill,

Thanks for reaching out to the Google Nest Community and for sharing all the details about the issue. I’d be happy to help you with this.

Let’s try the troubleshooting steps below:

• Check for any Android OS updates and install them if there’s any.
• Uninstall the Nest app.
• Restart the Pixel 8 Pro.
• Re-install the Nest app and check if the issue is resolved.

If you haven’t done so already, you can check out this guide to help you troubleshoot when the video doesn't play, pauses, or skips.

Keep me posted.

Best,

Lance

[AdamHill]

Thanks, Lance.

I have tried the steps you suggested, to no avail.

Just now I re-tested to verify the difference seems to only be the model of Pixel.

I had both a Pixel 8 Pro and my wife's earlier model together side by side, and launched the Nest app on both. I observed the feed on my phone cut out multiple times (black screen with spinner, then recovers) within a 60 second period, and conversely my wife's phone's feed was flawless other than the expected initial brief spinner on startup. Both phones were co-located physically and on the same wifi network.

It feels like either a compatibility issue with the app or a networking issue with the Pixel 8 Pro.

I ran an internet speed test on my device and had 57.7 Mbps Download and 40.8 Mbps Upload. I have no reason or evidence to suspect the wifi performance given the success of the other device.

[Lance_L]

Hi AdamHill,

Thanks for keeping me in the loop. Please provide the following details so we can investigate further:

• Android OS version.
• Nest app version. 

Also, here’s a guide on how to send feedback about your Pixel to Google.

Looking forward to your response,

Lance

[AdamHill]

Android: v14

Security Update: 5 Nov 2023

Nest App Version: v5.73.0.3

Thanks for the link, I'll check it out...

[Lance_L]

Hello AdamHill,

I appreciate your follow-up information. If you haven’t done so already, please try the troubleshooting steps below (check if the issue persists after each step):

1. Verify that the device’s date and time settings are correct. Go to Settings > General > Date and Time. Toggle off and on the automatic date and time. Check the box for the automatic time zone.
2. Confirm that the Nest app has permissions to use the phone's location. Go to Settings > Apps > Nest > Permissions. Set the location to allow all the time.
3. Test if the issue persists on both Wi-Fi and cellular data.
4. Force quit the app. Open the device's Settings. Tap Apps, then find the Nest app. Tap force stop.
5. Clear the cache and storage. Go to the device's Settings > Apps > Nest > Storage & Cache. Tap Clear cache and Clear storage. Log back into the Nest or Google Home app.
6. Reset app preferences. Go to the device's Settings > Apps > See all apps > 3 dot menu > Reset app preferences and tap Reset apps.

Let me know how it goes.

Regards,

Lance

[AdamHill]

Hi, Lance.

Thanks for the continued input on this, as well as the quality/specificity of the steps. As feedback for yourself, being explicit with the route to particular tucked away settings was really helpful, so thanks for that.

I've tried all of the above steps, and still exactly the same symptoms, dropping out the feed and spinning, several times per minute.

[Lance_L]

Hi AdamHill,

No worries, I gotcha. I’d like to dig deeper into this. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Best,

Lance

[Lance_L]

Hello again,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,

Lance

[AdamHill]

Apologies - I didn't spot there'd been an update on the thread. I've submitted the form. Thanks in advance.

[zoeuvre]

Hello there AdamHill, 

We've received your form—thanks for filling that out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

All the best,

Zoe