Not Cooling

[BJOvervlow]

The nest is not cooling. It's like 85 in here at 8:28. It's been running all day and not cooling my house. We just had this installed. I'm  wondering they connect the wires in the correct terminal. Does anyone have any suggestions. Formatted, reinstalled still not working 

[EdwardT]

Hi BJOvervlow,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What does it say on the display when you call for cooling?
• Could you share a photo of your old thermostat's wiring?
• What troubleshooting steps have you done so far?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi BJOvervlow,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba