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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4081 Views
  • 0 replies
  • 5 kudos

Problem z uruchomieniem odkurzacza Roidmi

Witam mam problem z polaczeniem z asystenem roidmi eve plus. Nie wiem jak zrobić. Po połączeniu dostaję informacje ze nie może włączyć urządzenia offline

Adafaliso by • Community Member
  • 753 Views
  • 3 replies
  • 0 kudos

Replacement Heat Link Ireland

Hi,One of my two Heat Links has stopped working. Error message h72 - Your Heat Link has lost power.I've tried all the suggested troubleshooting solutions. The second Heat Link works off the same power source and is working. How do I order a replaceme...

Nest protect

I’m trying to add my daughter to my home account so she can turn on and off alarms. I have added her to my home on the google home app but it doesn’t add her to nest

Devensg by • Community Member
  • 750 Views
  • 4 replies
  • 0 kudos

Help me recover my accounts

I have two accounts that I can not remember my password to and both are each other's recovery email not only that but I also no longer have the phone number associated with the accounts I need help

Sony KD85X80CK wont take my user/password for the Nest App

I have the Sony 85" KD85X80CK and have downloaded the Nest App. It has my user email and password already (smart lock for passwords), but will not accept the credentials. It brings up "Please Try Again You entered and incorrect email address or passw...

thurstonjc by • Community Member
  • 3638 Views
  • 23 replies
  • 0 kudos

Google home not connecting to cameras while on LTE

The Google home app works perfect on wifi, once on cellular data (iphone XR), it is unable to load the cameras. I still get notifications, but cannot connect to the cameras or see the history. Once back on wifi, it works great. Cellular data is enabl...

john27 by • Community Member
  • 3021 Views
  • 11 replies
  • 1 kudos

Unable to delete personal routine from iPhone Google Home App

I have reviewed the help and other comments posted here on this topic. There is no way to either delete or even edit a PERSONAL routine on iOS. Once an action or device has been added to a personal routine it can not be removed and the routine itself...

pegannc by • Community Member
  • 1583 Views
  • 3 replies
  • 2 kudos

Can't sign into Nest app on iphone XR

About a month ago, I lost my ability to log into the Nest App. When I try to sign in using my Google account, the Nest App sends me to the "Make sure you trust Nest" screen, to which I click "Allow". After I click on "Allow", the Nest App returns me ...

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