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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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Smart bulbs won't change color

Other folks have posted about this issue with the resolution but for some stupid reason I can't respond in that form to say that it didn't work for me which is ridiculous. So here I am creating a whole new thread just to say that the resolution of go...

Nest app set-up issues

Hi there,I recently connected to Nest Wi-Fi pro from Google Wi-Fi and I’m now trying to reconnect everything. I had all cameras, protects, thermostat connected to the Nest and Home apps but now I can’t set-up the Nest app to connect the thermostat. I...

JJH by • Community Member
  • 905 Views
  • 6 replies
  • 0 kudos

CE/GE smart plugs appear offline

Hello, I have several CE/GE plugs that I have lights connected to. In the Home App some of the appear “Offline” and I can’t control them with my app. However if I ask my Google assistant in the room affected, I can turn on and off the lights. Sometim...

Ratrace by • Community Member
  • 1400 Views
  • 9 replies
  • 1 kudos

Voice control

Hi ihave 2nd gen home hub, and have purchased tcp smart plugs, i have downloaded app link it to my home hub app. I can control manually but cannot get to work with voice control. Any suggestions please.

jonb1 by • Community Member
  • 1811 Views
  • 9 replies
  • 1 kudos

Google home app and Nest app not gelling.....

I'm baffled?! I've been struggling with my Max hubs (1st gen) for the last few weeks as the integrated nest cameras decided to turn themselves off and I couldn't turn them back on again. We are having a new internet connection installed and the crap ...

DizzyPuss by • Community Member
  • 1194 Views
  • 7 replies
  • 0 kudos

No option to join Public Preview on Google Home App

I'd like to join the public preview on the Google Home app. But when I look under the "General" section of the "Settings" tab, I do not see the option to join the public preview. I've checked to make sure I have the latest version of the app -- I do....

boferguson by • Community Member
  • 3834 Views
  • 13 replies
  • 0 kudos

Nest App Not Recording Heating Use Accurately

Not sure I have the correct Heading for this post but I have read and tried re-setting the Nest App on my phone but its still not working properly and is not recording accurate usage of time.Some days it shows no usage at all and some days it does bu...

AnnaM by • Community Member
  • 566 Views
  • 3 replies
  • 0 kudos
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