10-22-2021 08:58 AM
Not receiving password reset email from nest
Checked spam filter not hitting spam filter.
Added accounts.nest.com and nest.com to the whitelist on the spam filter.
Still no email.
Please provide some next steps.
Thanks
Answered! Go to the Recommended Answer.
01-04-2023
02:00 PM
- last edited on
09-13-2023
02:18 PM
by
KiiFromGoogle
Call [REDACTED]. They helped me reset my password.
Moderator edit: This phone number is no longer in use. To get in touch with us, visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat”.
10-27-2021 10:31 AM
Hey there oetam,
Sorry to hear that you're not receiving your password reset email, I'm sure this is frustrating but I'm happy to help.
While we don't have a button or anything to be able to resend the email to your email address, if you are not using a https://bit.ly/37trmbH email address I would suggest creating one as these emails are the best way to ensure that the Nest emails will go through.
Please let me know if you have any further questions.
Best regards,
Garrett DS
11-28-2021
05:03 PM
- last edited on
12-01-2021
03:12 PM
by
GarrettDS
Can someone call me to assist.
12-04-2021 02:48 AM
can someone call me to help or do you have technical support phone numbers?
09-12-2022
10:41 AM
- last edited on
03-13-2023
10:27 AM
by
James
Can someone call me at # I am trying to reset my email from my camera can start working thank you
05-05-2023 09:09 AM
Do you have a Nest phone numbeR? So frustrating.
05-05-2023 06:18 PM
The phone number for Nest customer service has been disconnected!! No way to contact them...no customer service after the sale!!
07-12-2022 11:42 AM
Can someone call me to help
05-17-2023 12:46 PM
Google is the absolute WORST!!! No phone number and just random articles that lead to nothing. Now that Google is destroying yet another company, I will find another thermostat to use.
12-11-2021 05:43 PM
Now I am not getting to the screen to reset password
12-13-2021 02:03 PM
I have no idea what you are suggesting.
12-13-2021 02:07 PM
I don’t understand
09-12-2022 10:44 AM
I really do not understand
01-30-2022 04:42 PM
not receiving password reset link in my in box
03-31-2023 02:50 PM
same. Requested it like 100 times!
02-01-2022 08:03 AM
So are you saying you cant help me reset my password and/or find my accout name?
04-04-2022 09:57 AM
Did they help you i am having same problem
04-05-2022 05:32 AM
I was able to speak with someone at 1-855-469-6378. I spent 25 minutes on the phone with her. She could see my account on her end, and she talked me through it. Try calling this number. I was having the same issue.
05-17-2023 12:47 PM
That phone number is disconnected. Google is the worst!
03-14-2022 01:09 AM
Yes I need a password this is a great opportunity for myself
05-01-2022 05:00 AM
Hi
i also are not receiving email to my gmail account regarding how to re-set my password
06-24-2022 03:09 PM
I don't understand. I am using #. I've used this for many years. I just can't get Nest to email me the password reset instructions. It's not in Spam. I am using Android. It worked fine until I got new phone. It won't take password that I have used in the past. I can't reset my thermostat or see video from doorbell. Help.
05-17-2023 12:48 PM
It's Google and their non existent help.
07-14-2022 05:28 AM
yes I have not had problems resetting password before I submit my email but do not receive one back
07-25-2022 09:13 AM
Hello, I have had my Nest thermostat for several years, the thermostat works but I am unable to log in on my app. I have tried resetting my password and I never get an email. I have double-checked that it is the correct email, emails are not going to Spam. I have tried going to the thermostat to set up and get the code, but because it is already set up, it does not provide. Please advise.
Thank you,
Liz
03-02-2023 09:59 AM
Precisely the same problem, it is clearly their product issue!!! I'm going on holiday tomorrow and need to set the heating for the guests whilst Im away, this is ridiculous from a company like Google!
07-28-2022 07:32 AM
I am not receiving an email to reset Next password
08-03-2022
06:17 AM
- last edited on
03-13-2023
10:19 AM
by
James
please call me
08-03-2022 06:25 AM
Please call me
08-05-2022 09:14 AM
I do not understand what you mean by bit.ly email address. i am having this issue rn. pls help me
08-28-2022 06:12 PM
Is there a phone number for technical support available and to subscribe
09-13-2022 12:46 AM
here's the simple flow of the problem:
- when using Nest on the app, you can sign in using your Google account. I did so.
It logs me in.
However, when I need to connect Google Assistant to Nest, it will ask me for a password. I don't have one.
When I click forgot password, I never receive an email (using my google email).
So the problem is that either Nest is not logging a password as I came from google sign-in and therefore never sending an email, or that there's a bigger bug to be fixed
This thread shows a lot of people with the exact same problem
09-13-2022 02:47 PM
I'm having the same problems and I have a google account but sign in through the Nest app. Why isn't the email sending to my account?
09-15-2022 12:00 PM
How do I get my password to rest?
10-14-2022 05:25 AM
i just want to get into my nest app
need password reset
10-24-2022 05:06 PM
I need help now!!!
10-24-2022 05:09 PM
Yes i need help now@!
10-24-2022 05:10 PM
Why aren't you helping me!!
01-04-2023 01:18 PM
I am confused what am I suppose to do now?
11-10-2022 02:41 AM
No help whatsoever. All you're saying is your system is a bit thick when it comes to to receiving or replying to emails.