Not receiving password reset email from nest

[oetam]

Not receiving password reset email from nest

Checked spam filter not hitting spam filter.

Added accounts.nest.com and nest.com to the whitelist on the spam filter.

Still no email.

Please provide some next steps.

Thanks

[dwfindley]

Still no access

[dwfindley]

How to do I call for Nest Support.  

[myob]

Been using Nest thermostats for almost 9 years now. Just bought 3 more new thermostats last month.  I got logged off all my apps and I cannot sign in or receive reset emails. Thank you Google!

[misko1]

Hi, I'm not receiving the password reset email.

[Jaison]

still no email for reset password

[DRichnow]

How can I talk to a human and explain my issue?

[Taylorx123]

Need to call back immediately, ############

[Kanu]

Please my Gmail account password not currently 

My Gmail #########

[JuanC]

problem.

Here is what I did

 There's a new app that controls your nest thermostat Google home, What you wanna do is reset your thermostat To factory settings Go to Google home and set up your thermostat as if it was brand new it worked for me

[riplipper]

have a new phone and trying to connect it to my doorbell.

not getting email to update my forgotten password

[JuanC]

 I had the same problem.

Here is what I did

 There's a new app that controls your nest thermostat Google home, What you wanna do is reset your thermostat To factory settings Go to Google home and set up your thermostat as if it was brand new it worked for me

[pyeatts]

You have a long list of folks that are having the same problem with no ability to sign into their Nest account either by an attempt at resetting their password (i.e., no sent link to reset password) or via their Google account.  Has anyone had a satisfactory resolution to this problem?  This does not bode well for  Google, i.e., Nest products and their position in the marketplace to leave their customers "high and dry".  Do you have a concrete solution or do I simply chuck your products, change my browser and email address?

[JuanC]

the same problem.

Here is what I did

 There's a new app that controls your nest thermostat Google home, What you wanna do is reset your thermostat To factory settings Go to Google home and set up your thermostat as if it was brand new it worked for me

[jazzbea]

This thread is not in order. Can Garrett the bot post a phone number to call for help?

[GarrettDS]

Hey everyone, 

Apologies for the delay on this while our engineering team has been working on this issue. Would you all mind filling this form out and then providing me with the case ID that it provides you? 

Also if you can please provide as much detail in the form as possible that would be very helpful. 
I suggest answering the below questions within the form. 

• In the Nest app, do you use the Sign in with Google button or the Sign in with Nest link? If you have migrated to a Google Account, you'll need to use the Sign in with Google button and manage your password for the Google Account on https://bit.ly/3gZscjz (there is no separate password for Nest if you use Sign in with Google).
• What email address is associated with the account? 
• For non-migrated users, have you added @https://bit.ly/3gWzDs2 to their email service's allowlist? Please check if you have account@nest.com added to your email service's allowlist.
• Have you checked your spam, promotions, or junk mail folders?
• Is your email address provided by your ISP? 
• Do you receive other Nest emails to your email address?

Best regards, 

Garrett DS

[AlanK1]

Avoiding the issue codswallop - we simply want a response to 'reset password' request (& yes, of course we know where to look for emails)!!

[cod172]

I am not getting an email on how to recover my password. I need to get into my nest to turn up the heat since we are getting a major nor'easter and I/m not at my home.  

[JuanC]

Here is what I did

 There's a new app that controls your nest thermostat Google home, What you wanna do is reset your thermostat To factory settings Go to Google home and set up your thermostat as if it was brand new it worked for me

[GKondos]

can someone call me to help or do you have technical support phone numbers?

1.212.729.4512

[JuanC]

 There's a new app that controls your nest thermostat Google home, What you wanna do is reset your thermostat To factory settings Go to Google home and set up your thermostat as if it was brand new it worked for me

[johnalenahan]

I have a nest thermostat serial no 09AA01AC411609L7

my base is serial no  10BA01AC3816025Y

I get my monthly updates sent to John"lenahan.com

but the email might be something else like #########

I have requested a password reset from all of my emails - nothing.

I would like some heat - it's February

I'm willing to reset the whole thing but I need this to get sorted.

John L

[johnalenahan]

My case number is 2-############2612

[JuanC]

Hello

Here is what I did

 There's a new app that controls your nest thermostat Google home, What you wanna do is reset your thermostat To factory settings Go to Google home and set up your thermostat as if it was brand new it worked for me

[katrinasneath]

Still no email...what are the next steps???

[JuanC]

Hello I had the same problem.

what I did

 There's a new app that controls your nest thermostat Google home, What you wanna do is reset your thermostat To factory settings Go to Google home and set up your thermostat as if it was brand new it worked for me

[Baileylakehouse]

I am using the correct email for my account and I am not receiving the reset password email. 

[Bambino68]

Been trying to reset my password for 24 hours! 30 + times and never a email. If I cannot get this resolved today, Ill be buy all new Ring products.

[BaileyHouse]

Call ############ that's what I had to do. Or merge your gmail account with the nest account and sign in with the gmail email and the gmail password. That's what I had to do to finally get in. I wasn't receiving the reset email either it was very frustrating but mine is working now after calling the number and being told to use my gmail email and password. The app should give you a sign in with Google option. 

[DarkStar]

I am experiencing the EXACT SAME PROBLEM that all the other people posting mentioned.

I can't recall my Nest password.  I used the password reset option and I'm told that an e-mail was sent to me to allow me to reset.  But the e-mail NEVER ARRIVES.  It's NOT in my inbox.  It's NOT in the spam folder.  It's NOT anywhere and I can't sign into my account that I paid good money for.

Why is this so difficult?  Why do I NEVER receive the reset e-mail?  HOW are you going to fix this so I can actually use what I already PAID good money for?  WHO can I contact to get this truly stupid problem fixed?  Your bot suggestions are garbage.  This isn't an isolated event, obviously.

[Maine120]

Still no email to reset my password 

[Maine120]

Still no email

[nestisbad]

Garrett can you please stop saying the same thing over and over? your algorithms understand humans? we need human solutions, not answers from a bot!!!

[BobFx]

did you ever get this resolved?  im having the same issue.  no response back when trying to reset password.  very frustrating.  customer service number is constantly busy too.

[DarkStar]

Hi, yes  I (finally) got through on the customer service phone number and was on the phone for an hour and a half.  But, they finally got it fixed.

It's ridiculous that something so simple can't be easily done by the customer.  I was frustrated and angry.  They really need to update that password recovery because it seems to be a VERY common problem.

I wish you all the luck in the world.  Hang in there, because they will actually take care of you on that phone line.  I got absolutely nowhere using any other avenue.

[Nestthermova]

Thank you!

[Unhappy_user]

Can you please give me the number?

[DarkStar]

1 (855) 4############

[Unhappy_user]

WHat number to call?

[nuclearpete]

No

& the # that others are typing is being anonymized. 

[DarkStar]

Sorry guys, they hid the number I put in there to help you.  Let's try this way ...

Do an internet search for "Google Nest Customer Service"  You'll see the number listed.  Be tenacious and keep calling that number until someone actually helps you.  It should NOT be so hard to get what you've already paid for.