One of my speakers is not connecting properly to Home app. I cannot add it to a group etc

[JohnF]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Emily GD 

I have done a factory reset, unplugged, stopped the app, restarted my phone... 

I managed to add it to groups but it disappeared again. 

I cannot select it to play the same media as another speaker. 

When it is playing, it does not appear in the app as being active.

[JohnF]

Hi Emily,  try adding a speaker to a group only before or after playing music. If you add it while the music is playing, the newly added speaker will not work

-from Arun Kumar S (Product Expert)