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Orphaned Home shows up in nest app & unable to delete unused home

Ksessum
Community Member

I have an old home that I no longer use that shows up on the Nest app and when I try to delete it, it tells me to go to the Google app to delete it and that home doesn’t show up on the Google app for me to delete it. 

3 REPLIES 3

Juni
Community Specialist
Community Specialist

Hi Ksessum,

 

Thanks for posting here in the Google Nest Community.
 

I know how it feels when something isn’t working as it should, so let’s get this resolved.  Are you using the same email address in the Google Home app? Make sure that this is the same email so you can delete your Home via the Google Home app. Here are the steps to check the email that you are using in the Google Home app.

 

  1. Open the Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account is shown.
  4. To switch accounts, tap another account or Add another account.

Let me know how it goes.

 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

Juni

Azarco
Community Specialist
Community Specialist

Hello Ksessum,

 

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity. 


Best,

Alex