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PLEASE CALL ME! I AM NOT TECHIE AND DON'T UNDERSTAND THIS PROCESS.

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joanelaine1941
Community Member

‎05-06-2025 01:12 PM

MY EMAIL ADDRESS IS #.  my husband has passed away and i am not able to access my nest camera now since it was set up in his name and email account.  Please call me to help resolve this!! my name is Joanie Ellington.

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JillG
Diamond Product Expert
Diamond Product Expert

‎05-07-2025 06:34 AM

Hi @joanelaine1941 

Sorry you have such a great loss and now trouble with your device access. We won't be able to help with your personal account but here is how to get help.

Go to Contact Us - Google Nest Help  while using your Google account. Fill out the Contact us form. You will then get options to communicate with a customer service person that will be best able to direct you.

Jill

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JillG
Diamond Product Expert
Diamond Product Expert

‎05-07-2025 06:34 AM

Hi @joanelaine1941 

Sorry you have such a great loss and now trouble with your device access. We won't be able to help with your personal account but here is how to get help.

Go to Contact Us - Google Nest Help  while using your Google account. Fill out the Contact us form. You will then get options to communicate with a customer service person that will be best able to direct you.

Jill

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