Repeats Countdown

[cECa60-FT]

I kept getting same response hold down both start button. Then it clears history. Checked with others with the same complaint no fix. We bought unit for Christmas only last 6 months.warranty expired.?sent unit back and just received back with no note and no cord?!!! What the heck!

[MplsCustomer]

@cECa60-FT 

What Google Nest device do you have?

It seems quite bizarre for Google Nest to simply send back to you your warranty return--and without the cord.

Since this is just the community forum, you may have to try contacting Support again, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

In the meantime, if you're lucky, a Google Nest Community Specialist may weigh in on this thread and ask you for a case number in order to follow up.

[Alex_S]

Hi everyone,

Thanks for the assistance, @MpIsCustomer.

@cECa60-FT, I'm sorry to hear about what happened. Did you contact our support and ask for a replacement? Kindly provide the case number you had so we can further look into it.

Regards,
Alex

[Alex_S]

Hi there,

Checking in — how's it going? Do you still need our help?

Best,
Alex

[Alex_S]

Hey there,
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,
Alex