Sign in problem

[Hodge23]

I’ve had the nest app for years and tried to sign in today. It says “Network Error” Nest app had trouble communicating please try again.

I know my password is correct as it lets me enter email and password. Just gives me the error. 

[MelbaDT]

Hey Hodge23, 

Sorry for the delayed response. I wanted to drop by and check if you still need help signing into your Nest app. If you do, are you signing in using a migrated Gmail account or an old Nest account? Also, could you provide a rundown of the steps that you've tried if you tried any so we can pick up from where you've left off?

Best, 

Melba

[MelbaDT]

Hey there, 

It's me again making sure we got everything covered. Please feel free to reply back should you still need help — we'll just be here. 

Cheers, 

Melba

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS