Temperature Sensor not connecting to Nest Learning thermostat

[Gazro]

Hi

When I try to set up through the nest app, the app suggests the thermostat is requires a software update. When I go to the thermostat it tells me I have the latest software 😔 so my question any plans for software upgrade in NZ or is there another way around this? I tried to set up through Google Home, but got so far before it pushed me to Google Nest

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[Gazro]

Hi Garrett 

yes I still need some assistance. Any help much appreciated .

[GarrettDS]

Hey there, 

Sorry to hear you're still having issues with this, but I'm happy to help. 

Have you tried to uninstall and reinstall the app or have you tried doing a Factory Reset for the Nest Thermostat?

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[Gazro]

Hi Garrett

yes I tried both options. Please can you confirm the temperature sensor works with the thermostat with the software in New Zealand?

[GarrettDS]

Hey there,
I appreciate you taking your time to let us know about a feature that you would like to see. Feedback like this helps us constantly improve our products and services by knowing what we are doing right and what we can work on. 
Please let us know if you have any other questions.

Best regards,
Garrett DS

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake