Triple payment on one account cancellation on the other

[RaymondRiver]

Today I was notified one of my Nest subscriptions was canceled. Why? My account shows the correct credit card info.

Checking payment on my there account, I was charged for renewal three times on my renewal date.

How does one get ahold on Google Nest customer service?

[MplsCustomer · Accepted solution]

@RaymondRiver 

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Alex_S]

Hi there,
 

Thanks for the help, @MplsCustomer!
 

@RaymondRiver, I'm jumping in to ensure everything is good here. Were you able to contact our Nest Aware support team?

Regards,
Alex

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Sincerely,

Dan

[RaymondRiver]

All is well, thank you.

[Markjosephp]

Hello RaymondRiver,

Awesome! We're glad to hear it was sorted out. It looks like we can consider this one complete, so I will lock the thread within 24 hours unless we can help out with anything else.

Regards,

mark