Set up SmartHQ, connected my fridge, and everything is working great in that app. Problem is, when I tried to link my SmartHQ to Google Home, it's telling me that no devices were found and cannot link them. Am I doing something wrong? I've tried several different times today and no luck.
I'm having the same issue as the two users above. However, I'd like to add something if they haven't already tried it after a call with GE/SmartHQ tech support. GE appliances only connect to 2.4 GHZ routers. Newer routers also have a 5G band. So you have to make sure your Google Home are connected to the 2.4 GHZ.
Thanks for reaching out — let's figure this out.
A few questions: was it working before? What's the app you're using in controlling your smart devices? Also, what's the exact message you're getting when linking it to your Google Home app?
Give these steps a try:
Looking forward to your response.
Was it working before?
No, the Google Home app has never successfully linked to devices controlled by the SmartHQ app, although it has successfully linked to devices controlled by OTHER accounts/apps.
What's the app we're using?
Android device, using the Google Home app. The SmartHQ is the android app by GE Appliances, https://play.google.com/store/apps/details?id=com.ge.kitchen&gl=US
No devices were found in your SmartHQ account
You may need to set up these devices with SmartHQ first. If you have already set up devices, they may not be available due to a temporary error. Please wait a few minutes and try again
If we login to the SmartHQ/GE Appliances website, we can verify that our devices are indeed connected to that account
Here's a gif showing every step I'm taking, which I assume will correspond exactly with others' experience.
Considering that using "works with Google Home" I've connected to devices that haven't been turned on in months, I'm fairly sure this is a communication issue between the apps and not user error. For instance, I haven't turned on my Roomba in a long time, but as soon as I linked my iRobot account, there it was, correctly named, in Google Home
Thanks for the details. Could you try checking if you can see your SmartHQ devices under linked services?
Keep us posted.
I appreciate all the patience and efforts. However, the URL portal used to link partners in the Google Home app is managed by the partners themselves. Issues encountered when linking a partner (home control) should be directed to that home automation partner for support. Partners are expected to support the integration of their products with Google Nest and Home devices. We'd contacting SmartHQ for additional assistance.
Making sure everything is sorted out, how's it going with your Google Home? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
I’m glad I waited to post this until Omichron did because I’m actually having a different experience.
iPhone with Google Home mini.
To answer your questions:
- I had my AC unit installed Tuesday, June 28. So no indicator if it was working before, or if it's working with a different GE appliance. Perhaps the other two users in this thread may be able to help answer that.
- I am using Google Home version 2.54.105 and SmartHQ version 126.96.36.199.29
- After tapping "Works with Google," I will sign in with my SmartHQ credentials, then see a message that says "SmartHQ is linked," then "Account linked successfully." When I return to the main screen with all my Ikea Home Smart lights, the Air conditioning unit does not show. Further, when I say "OK Google, sync my devices," the assistant does not recognize SmartHQ as being linked nor does SmartHQ show up under linked services.
I tried all of the following steps on a lengthy call with Google Home Customer Support yesterday, and the issue was escalated to senior support.
Ultimately I want to be able to add my AC unit to my home/away routines. Is this something I’d only be able to do with a Nest Thermostat?
(Edited for Clarification)