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Unable to add Nest Detect sensor to Nest Guard/App because it will get signed out.

pasu857
Community Member

I recently moved home, and so I am trying to reinstall all the sensors as new ones in the new home on my existing account (just change the address). All sensors and doors previously installed in the old place with no problem and account was functional before this (never encountered sign out problem).

I am trying to setup a nest detect sensor, half way through the setup, it will get singed out saying there was a problem connecting to the Nest service. This leaves the setup unfinished. I then logged back in, and the nest detect is not functional since setup has not completed.

If I go to the gear icon on the top left -> security, I would see the nest detect registered, and if I click on it I would offered to "Finish setup" which is good.... but, the place stopped is not far enough into the setup process, so after I re-do part of the process I will get logged out again because the process of setting up nest detect is longer than what I can stay signed in. So there is no chance I will ever get the nest detect setup complete.

What should I do? this is beyond frustrating as the app never stay signed in for longer than a minute in general. I looked at other forum post like this one and it seems like there was never any fix being offered other than "log back in" which IMO is not really a fix at all.

Am I just out of luck and should just look at some other offering like Ring?

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue? I know that there's been a delay in response since you posted.
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Eric_B
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

Eric_B
Community Specialist
Community Specialist

Hey pasu857,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric