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Unable to install SmartThings service on Google Home app

cribou
Community Member

Hello,

I have configured my SmartThings account for my brand new Samsung TV. It works fine. Then I have tried to add it to my Google Home app. When doing "Set up device", then "Works with Google" then searching and clicking on the SmartThings  service, it says "Linked" like if it was previously added (maybe I did it years ago..). However, SmartThings is NOT listed the "Linked" devices and services of the Add devices page so I can't unlinked it to try to link it again. Am I doing anything wrong? Any suggestion?

Thank you everyone for your help!

C

 

8 REPLIES 8

jkeith5484
Community Member

I had this working, but wanted to disconnect and reconnect because many switches had been duplicated. Now it will not connect. I've lost all my smart light switches in my home. 

Sorry to hear that! Google has totally revamped its Google Home app and it is now available for Public review on request. I have just requested... maybe this will help (if I am approved :))

it worked last night!

Azarco
Community Specialist
Community Specialist

Hey folks,

 

Thanks for reaching out and we're sorry for the inconvenience. 

 

jkeith5484, we're glad to hear everything is working on your end. 

 

cribou, checking back in if you're still having trouble connecting your SmartThings account to your Google Home app. If so, try checking this link to see if you're able to unlink your account from here.

 

Keep us posted.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hello cribou,

 

I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Regards,

Alex

Juni
Community Specialist
Community Specialist

Hi there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Juni

cribou
Community Member

Hello,

I have now access to the Public review of the new Google Home app and it solves the problem.

Dan_A
Community Specialist
Community Specialist

Hi cribou,

 

Got it! Glad to hear that this has been sorted out and thanks for sharing it to the Community. I'm going to mark this one as resolved and will be closing this thread now. Please feel free to open up a new thread if you have other questions or concerns.

 

Cheers,

Dan