Unable to migrate to Nest to google account

[St3faan]

Hello,

I am having trouble migrating my Nest account and link it properly to my google account. I went through the process and can now login with my gmail account in the Nest app. However, I do no see my nest thermostat in the google home app.

When I select login with Nest account, I am able to access all of my existing cameras and see my thermostat etc. in 1 home.

When I select login with Google, I see my devices but also 2 homes.

Could someone please advise on how I can properly migrate these accounts to streamline this process? 

Thanks!

[MplsCustomer · Accepted solution]

@St3faan 

Perhaps you should review the Help page below.

Once you've migrated your Nest Account to your Google Account successfully, you should no longer be able to log into the Google Nest app with the "Sign on with Nest" option. Under "Verify you've migrated" in the Help topic below, it says "If you're able to sign in with your Nest account, then your account hasn't been migrated."

Did you by any chance already have Google Nest devices installed in the Google Home app using your Google Account BEFORE you attempted the migration, and was your migration by any chance halted with an error message saying "Google Account is already linked with another Nest account". IF that is the case, see that subject in the Help topic below for your alternatives.

I don't know why you have 2 "homes" in the Google Nest app when you use the "Sign in with Google" option.

https://support.google.com/googlenest/answer/9297676

If you can't figure it out, you could contact Support to review what's happened in your situation:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.