Voice control

[jonb1]

Hi ihave 2nd gen home hub, and have purchased tcp smart plugs, i have downloaded app link it to my home hub app. I can control manually but cannot get to work with voice control. Any suggestions please.

[HenriNL]

Same here. All worked perfect upuntill last Monday. Suddenly I cannot control individual smart switches. Have tried a lot: 

• Reboot of Google Home
• Reset of Google Home
• Unlink all apps and reconnect
• Some commands work but activation of switches not (setting specific colour works immediately)
• Typing the command in assistant of my phone works perfect
• Clicking the icons in the Home app works perfect
• Voice activation: Sorry I do not understand OR Sorry energy management is not supported
• Switches part of a routine work via voice triggering the routine 

I am out of options, who can support?

[Juni]

Hi folks,
 

@jonb1, thanks for posting. That certainly hasn’t been easy for you. Let’s check what’s going on. Have you tried the steps HenriNL provided? 

@HenriNL, thanks for trying that. Sorry that you are still experiencing the issue. On the other hand I am glad that other features are working. Try doing this command and see if it will make a difference. “Hey Google, sync my devices”

Keep me posted.

Thanks,

Juni

[HenriNL]

Forgot to mention that resync did not work either.

Update: I am suspecting double language. My default setting is English but I speak Dutch. Some devices I can "Turn on <x>" and "Turn off <x>" but not "Doe <x> aan" and "Doe <x> uit".  Will investigate further.

[Juni]

Hi HenriNL,

Thanks for the update. I’ll keep this thread open for three days and wait for your post. Let us know if you need further help.

Thanks,

Juni

[HenriNL]

It is indeed double language, something has changed there unfortunately. First English, second Dutch stopped working. Removing Dutch as second language and setting first language to Dutch makes my family happy (but me not, I prefer English).

[Azarco]

Hey there,

To make sure, when you add the English as a secondary language is it still working? Have you tried changing the language and region on your phone?

Best,

Alex

[Azarco]

Hey all,

How's it going with your Google Home/Nest devices? Still need help with it?

Regards,

Alex

[HenriNL]

No help needed anymore. You can close.

[Princesss]

Hi HenriNL,

Thanks for updating this thread. If you need any assistance, you know where to find us. Feel free to start a new thread anytime.

We'll go ahead and close this thread now. Thanks for posting!

Best,

Princess