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Why doesn’t Nest thermostat change temperature on home app but shows temperature on app?

rgaila
Community Specialist
Community Specialist

‎08-26-2021 09:29 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster:  Drew Herridge  

 

I can see my thermostat on the home app but when I change the temperature on the app, it doesn’t actually make a change on the thermostat. I have to manually make the change on the actual thermostat. What can I do to get the change to happen from the app?
 
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2 REPLIES 2

rgaila
Community Specialist
Community Specialist

‎08-26-2021 09:37 AM

Hey Drew,
 
I would be more than happy to help you out, and ensure you are able to control your thermostat through the app. Do you mind me asking if you have attempted any troubleshooting steps? I have a couple you can try to see if that resolves the issue.
  1. Check if the email registered on the thermostat is the same as the account used on the app.
    To confirm, go to the thermostat's Settings > Nest App. 
  2. Make sure your home Wi-Fi is working.
  3. Make sure that the thermostat is connected to the Wi-Fi by going to the thermostat's Settings > Network. 
  4. Check the Nest thermostat's battery levels (Once your battery level gets below 3.6V, your Nest thermostat will disconnect from Wi-Fi) To check your battery level: Press the thermostat ring to bring up the Quick View menu and then Settings. Look for Technical Info and then Power. Look for the number labeled Battery. It needs to be at 3.8V to be connected to Wi-Fi.
  5. Restart the thermostat. Hold down the thermostat ring for 10 seconds, or until the screen turns off. Let go of the ring to restart the thermostat. You'll see the Nest home logo animation as it starts up.
  6. Uninstall then reinstall the Nest App on your phone. 
  7. Log in using the web app. Go to home.nest.com.
 
Let me know how that goes, and if that works.
 
-From Jake K, Community Specialist.
 
 
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Disconnected
Community Member
In response to rgaila

‎11-27-2021 06:32 PM

So, instead of notifying the user that the battery power is low, the Nest just stops functioning?

we are out of town, our Nest went into Eco mode and now we have no control whatsoever, how smart is that? It isn’t is the correct answer

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