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Why has my google home stopped controlling my lights?

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Nick C 9852 

 

Despite my google home devices and the google app both controlling my Lidl smart bulbs (via a zigbee gateway) for the last 6 months this is no longer the case despite being linked etc. E.g. when I ask my google home devices to say turn the lights off I get an acknowledgment sound but nothing happens, likewise in the app I can move the dimming slider but nothing happens and it ‘springs back’. I have switched the gateway off and back on and de-linked and re-linked the Lidl Home app but this has not solved it?

1 REPLY 1

JohnF
Community Specialist
Community Specialist
Hello Nick C.
 
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I would make sure restart your phone, make sure it is up to date and that the app firmware is updated. If you are having issues with a previously working device its possible that they are behind in firmware when the app is updated, and it may not work best. Try to reinstall your devices.
 
 
-from Brad C. (Community Specialist)