01-25-2023 05:13 AM
When I put Deezer as defaault it plays Youtubes, work OK with Spotify !
01-30-2023 09:43 AM
Hi CmoiTili,
Thanks for reaching out.
To make sure, what Google Home or Google Nest you're referring to? What country are you located in? Also, was it working before?
Try reinstalling your Deezer and Google Home app. Relinking your Deezer account might help too.
Keep us posted.
Best,
Alex
01-31-2023 01:26 AM
I am in France, it was working first then keep staying on Youtubes when I an on Deezer; I've tried both but still the same issue.
01-31-2023 01:29 AM
TRied on other device as well same probleme, is there a way to reset from my Google account and start new ? thank's
02-01-2023 09:57 AM
Hey there,
You can do a factory reset to erase previous data on your Google Home. Also, try logging out from your Deezer account.
Let us know how it goes.
Best,
Alex
02-05-2023 03:57 PM
Hello CmoiTili,
It's us again. How's it going with your Google Home? Did resetting your speaker work?
Thanks,
Alex
02-06-2023 02:04 AM
Hi no still the same error !
02-06-2023 09:59 AM
Hi there,
Thanks for the update. Could you tell us what Google Home speaker you have? Please provide us the cast firmware version of your device.
Regards,
Alex
02-07-2023 03:09 AM
1.56.324896
02-07-2023 03:11 AM
NEST AUDIO
02-07-2023 11:41 AM
Hello CmoiTili,
Thanks for the additional information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information and let us know once you're done.
Best,
Alex
02-08-2023 08:04 AM
link is not working !
02-08-2023 11:14 AM
02-11-2023 02:10 PM
Hello there,
I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
Regards,
Juni
02-14-2023 02:22 PM
Hi CmoiTili,
We haven’t received your form. Kindly fill it out so we can continue with the next step.
Best,
Juni
02-17-2023 02:25 PM
Hi there,
We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
Thanks,
Juni
a month ago
Hello CmoiTili,
We apologize for the confusion. Since you filled out the form, someone from our team will coordinate with you via email. Keep your line open as they might send you an email anytime.
Best,
Alex
3 weeks ago
Hi CmoiTili,
It seems like our team already reached out to you via email. Please reply to our team to keep the conversation going. Also, we'll be locking this thread if we don't hear back from you after 24 hours.
Kind regards,
Alex
02-18-2023 01:48 AM
There ? Where ?