Wrong default music service when changing

[CmoiTili]

When I put Deezer as defaault it plays Youtubes, work OK with Spotify !

[Azarco]

Hi CmoiTili,

Thanks for reaching out.

To make sure, what Google Home or Google Nest you're referring to? What country are you located in? Also, was it working before?

Try reinstalling your Deezer and Google Home app. Relinking your Deezer account might help too.

Keep us posted.

Best,

Alex

[CmoiTili]

I am in France, it was working first then keep staying on Youtubes when I an on Deezer; I've tried both but still the same   issue.

[CmoiTili]

TRied on other device as well same probleme, is there a way to reset from my Google account and start new ? thank's

[Azarco]

Hey there,

You can do a factory reset to erase previous data on your Google Home. Also, try logging out from your Deezer account.

Let us know how it goes.

Best,
Alex

[Azarco]

Hello CmoiTili,

It's us again. How's it going with your Google Home? Did resetting your speaker work?

Thanks,

Alex

[CmoiTili]

Hi no still the same error !

[Azarco]

Hi there,

Thanks for the update. Could you tell us what Google Home speaker you have? Please provide us the cast firmware version of your device.

1. Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
2. Open the Google Home app.
3. Press and hold the device’s tile.
4. Select Settings > Device information.
5. Find Technical information > Cast firmware: X.XXX.XXXXX.

Regards,

Alex

[CmoiTili]

1.56.324896

[CmoiTili]

NEST AUDIO

[Azarco]

Hello CmoiTili,

Thanks for the additional information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information and let us know once you're done.

Best,
Alex

[CmoiTili]

link is not working !

[Azarco]

Hi there,

Oops, my bad. Try this link instead. 

Thanks,

Alex

[Juni]

Hello there,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Regards,

Juni

[Juni]

Hi CmoiTili,

We haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Best,

Juni

[Juni]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Thanks,

Juni

[Azarco]

Hello CmoiTili,

We apologize for the confusion. Since you filled out the form, someone from our team will coordinate with you via email. Keep your line open as they might send you an email anytime.

Best,

Alex

[Azarco]

Hi CmoiTili,

It seems like our team already reached out to you via email. Please reply to our team to keep the conversation going. Also, we'll be locking this thread if we don't hear back from you after 24 hours.

Kind regards,

Alex

[CmoiTili]

There ? Where ?