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dead email

bwater
Community Member

I can no longer access the e_mail that was used on my Nest account I have my password but google wants to send a code to my dead e_mail how do I change this to my Gmail account?

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear about the troubles you're having, I'm sure it might get confusing, but I'm happy to help. 

 

I would suggest following these steps:

  1. Open the Nest app and select Sign in with Nest at the bottom of the screen.
  2. Enter your email address and password, then tap Sign in.
  3. Tap Settings .
  4. Select Account, then Manage account.
  5. Tap Account Security, then Email address.

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS