02-21-2025 03:18 PM
Just now updated Google Home app to vers 3.29.103. I can now no long see the heat pump balance settings under temperature preferences. Nothing was changed on Nest Thermostat or wiring. It worked fine on app version I had previously.
02-24-2025 02:15 PM
Hi @bill46,
Thanks for posting. I'm sorry to hear you're going through this with your Nest thermostat and the Google Home app. Let's work together to resolve this. To help me with that, I have a few questions:
Any additional details you can provide will be helpful.
Cheers,
Jonathan
02-26-2025 09:30 AM
Hello Jonathan,
Thanks for your reply.
Thanks for your help.
Bill
02-27-2025 12:50 PM
Hi @bill46,
Thanks for your reply.
I really appreciate your information shared. To ensure I'm on the same page, could you please confirm if you tried to check the heat pump balance settings by following these steps:
Please keep me updated.
Regards,
Jonathan
03-03-2025 06:42 AM
Hi Jonathan,
Yes, I did the steps you describe--except when I open temperature preferences there is no option shown for heat pump balance settings. This option was present before I updated the Google Home app.
Thanks.
Bill
03-03-2025 01:25 PM
Hi @bill46,
Thanks for the update.
To continue assisting you, a screenshot of what you see on the Google Home app would be really helpful. You can upload the picture by clicking on the "camera icon" before sending the reply. Also, please share a picture of your wiring information. You can get that information by following these steps:
This shows which terminals on the Nest thermostat base have wires in them, based on the physical position of the terminal button.
Please keep me updated on how it goes.
Cheers,
Jonathan