01-27-2022 06:10 AM
Hi,
In our old house, we used a nest thermostat and with that the nest application.
Last year we demolished the old house and built a new one. In this new house we do not have nest applications, so I want to close the nest account.
But when I try to do this I need to close my complete google account and that is not my intention!
How do I delete the nest account without losing my data within google?
Looking forward to your suggestions.
Joop
02-02-2022 02:04 PM
Hey there,
Sorry to hear about the troubles you're having but I'm happy to help.
To delete your Nest account please follow these steps:
Sign in to your account using a phone, tablet, or computer. Select Account, then Manage Account. Tap Delete Account and confirm that you'd like to delete your account. You'll receive an email from account@nest.com.
Please let me know if you have any other questions.
Best regards,
Garrett DS
02-03-2022 12:08 AM
Hi Garrett,
02-04-2022 09:21 AM
Hey there,
Thanks for getting back to me, but I'm sorry you're still having issues with this.
If you have an android phone you can try these instructions.
If that still doesn't work for you, then there isn't a way to delete the nest account without deleting your Google account if they have been migrated.
Please let me know if you have any other questions.
Best regards,
Garrett DS
02-07-2022 11:09 AM
Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.
Best regards,
Garrett DS
02-10-2022 01:13 PM
Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
02-14-2022 09:09 AM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
Garrett DS