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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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Google keeps on crashing when I connect to the Smart Life app

Two weeks ago while on my Samsung S21 phone at 6:35 PM (Google listed the time) I received 4 individual messages from Google each one individually stating that it was deleting one of my Smart Life devices from the Google Home account. 4 messages, all...

Wilie by • Community Member
  • 1905 Views
  • 10 replies
  • 0 kudos

5 years of being hacked thru my Google@links to members account

My every device has been hacked for the last 5 years! I need help to identify the person's doing this and make it stop. The change my passwords, my extensions, etc. They use my data up! They have tried to buy new phones and tablets with my accounts. ...

Pattii by • Community Member
  • 620 Views
  • 3 replies
  • 0 kudos

Re: Reconnecting deleted devices

Hi,This is a follow-up to this thread; I'm sorry I didn't reply before the thread was locked, but I wanted to thank @EdmondB for putting me on the right path! Everything is working properly now, thanks!

MarkHB by • Community Member
  • 560 Views
  • 1 replies
  • 0 kudos

Google Home on Android TV

Hello, As we can't use the Nest app on android TV (with google account) , is there a plan to have the google home apps on all android TV available ? Even a basic one like on WearOS ? Thanks

NestJoke by • Community Member
  • 1142 Views
  • 3 replies
  • 0 kudos

Nest Thermostat- cannot reset password

I cannot log in to my Nest app and have NOT migrated my account to google. Please help me! When I try to reset the password nothing happens (I never receive the reset email). I have now lost access to my thermostats as well as my camera at my other h...

ASM561 by • Community Member
  • 559 Views
  • 3 replies
  • 0 kudos

Cannot access Home App

I have been using the home app for years. However, the latest update seems to have bricked the app. I get a splash screen welcoming me to the new app. However, when I click ‘next’ the app crashes. ive attempted multiple reinstalls and restarts of pho...

Tjxlee by • Community Member
  • 2796 Views
  • 6 replies
  • 0 kudos

Monthly email unreadable

Yellow numerals on a white background are impossible to read. The font color on the energy savings counter needs to be dark on a light background, or light on a dark background. That's just basic guidelines on making text readable.

I can't recovery my Gmail account any way

Hello Google Team, I can't access my Google account. Because when I try to login to it, it asks me for two-step verification. This is my old google account, now I don't have that old mobile or phone number so I can't access it. Please help me recover...

FfvillaIN by • Community Member
  • 9382 Views
  • 1 replies
  • 7 kudos

Can't setup Nest Thermostat via Android for use with Alexa

My Nest Thermostat, which I have had and used with Alexa for years will not migrate, as required by Google. It currently works fine, in Alexa it shows it is connected via "Nest", despite my not having the Nest app on my phone or the Nest skill. Per t...

Chanton by • Community Member
  • 683 Views
  • 3 replies
  • 0 kudos

Google Acounts

I believe i know the answer, however...My google account was hacked, all methods of me trying to get back in are a no go.My 9 nest units obviously were on that account.I don't suppose, that there is any way to have this account recovered and to have ...

666KwH by • Community Member
  • 1829 Views
  • 3 replies
  • 1 kudos
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