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Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4448 Views
  • 0 replies
  • 5 kudos

Can't update DNS settings

My network has stopped working completely because my DNS server has died (disk crash, unrecoverable).https://support.google.com/googlenest/answer/6274141?hl=en provides details on how to change the DNS served by the Nest router. The document provides...

frumbert by • Community Member
  • 597 Views
  • 1 replies
  • 0 kudos

Nest volume in Google Home app

Hello, I upgraded to the newest gen Nest indoor wired cameras. Majority of the time the volume will not work,even though my phones media volume is all the way up. They work in the Google home app with the gen 1 cameras (most of the time). Since upgra...

Resolved! Can t recovery my gmail account

SubjectHello TeamI have a Gmail Account which is protected by 2step verification. Now I forgot it's password I have only Phone number. I have tried many times to recover my account but I failed Please help me to fix my problem #

mehtab09 by • Community Member
  • 4376 Views
  • 8 replies
  • 3 kudos

Can’t change password

Can’t remember my password.Tried to change it.Got the email notification to change it but everytime I try it states, “oops we encountered an error please try again”. any advise?

Sian1 by • Community Member
  • 1328 Views
  • 5 replies
  • 0 kudos

Resolved! Factor-veryfication

How do I change my 2-Factors-veryfication set to Apple I use my google G-mail account register an Apple With phone number and I owner secondly,I don't have the phone number

Can’t connect to nest app

network error. Nest app had trouble communicating. Try again later. App won’t even allow me to change the password. Any advise?(I Only have cameras if that makes a difference.)

Sian1 by • Community Member
  • 1836 Views
  • 3 replies
  • 1 kudos

Someone please please help me

I have been trying to get into one of my accounts for days and I have no idea what to do. My password is wrong. My name on the account is wrong. And I don't have the same phone number anymore so that's a no go also. I need this account to get into my...

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