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iOS app not a reliable reflection of device status

Community Member

OK, I have finished setting up the house. We have google mesh wifi, next cameras and door locks.

My problem is the home app does not accurately reflect the status of devices. If I run the nest app, I can lock and unlock the door lock and the app updates within seconds. From the Home app, it will report the Locked/Unlocked status wrong, and then if you try to lock or unlock the door, it just blinks saying "Locking ..." or "Unlocking ..." forever.

Similarly, at a time when the wifi in the house is working great, if you look at the home overview, it shows every single mesh node as "Offline"

I would like the home app to be a reliable control center for all the devices. Is there anything I can do to make this work better?