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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 6778 Views
  • 0 replies
  • 7 kudos

Google home/nest dropped Bluetooth now won’t re- pair with phone

After just setting up the Google smart speaker. Nest. The Bluetooth was working perfectly then suddenly dropped. After making my phone ‘forget’ the paired device/speaker to try to reestablish the connection it won’t reconnect and just comes up with a...

ArtyO by • Community Member
  • 1002 Views
  • 4 replies
  • 0 kudos

Google Meet casting to TV but NO AUDIO?

If anyone can solve this problem I will gladly compensate you any reasonable amount.I'm currently casting Google Meet from Chrome on Windows 11 with a Logitech C920s PRO HD WEBCAM to a TCL Roku TV via a brand new Chromecast with Google TV (HD) and ev...

FiberTech by • Community Member
  • 7112 Views
  • 6 replies
  • 2 kudos

WiFi Migration

I've loaded the Goggle Home App and tried several times to add my Google Nest. The Home App doesn't find my device. I'm frustrated since I don't know why it isn't finding it since it's up and running great. I loaded Nest just to iif it could find it ...

jollifga by • Community Member
  • 928 Views
  • 4 replies
  • 0 kudos

Subscription issues

I wasn't sure really what to put this under but, we have the issue that our subscription is under the old nest account and we migrated to the new Google when we added new devices. For a little bit we ended up with 2 subscriptions and we canceled one ...

Shena by • Community Member
  • 918 Views
  • 4 replies
  • 0 kudos

New Router - trouble installing Nest Camera with floodlight

We got a new router and needed to reinstall all our devices. All (Google Home, Nest thermostat, Nest Floodlights, Hue lights, etc) have successfully been re-installed except for a Nest Camera with floodlights. We get to the step where it is says "Con...

Help with set up the cameras

I have two nest cameras but they’re not recording 24 hours it’s always cut the videos I can’t see happens because the videos are not complete

Jdilbertt by • Community Member
  • 1594 Views
  • 8 replies
  • 0 kudos

Changing ownership

We have recently sold our home and the new owners need access to the front door key pad and thermostat.How do we hand over ownership? Do we need to delete our account first and then they set up an account?

KarenW1 by • Community Member
  • 1286 Views
  • 5 replies
  • 0 kudos
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